Jeff Rumburg presented Unleashing the Enormous Power of Service and Support KPIs, an overview of best practices in Service and Support Performance Measurement, at the November Charlotte HDI chapter meeting. Attendees:
HEARD how the industry’s top performing Service and Support organizations track and trend their performance!
LEARNED how to use KPIs diagnostically to achieve World-Class Performance!
APPLIED Best Practices in Service and Support Performance Measurement and Management!
In this presentation, Jeff Rumburg shared the key success factors in performance measurement from the industry’s top performing Service and Support organizations!
Below you will find several resources that accompany the presentation.