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Jeff Rumburg presented Unleashing the Enormous Power of Service Desk KPIs, an overview of best practices in Service Desk Performance Measurement, at The Day of Champions, Chicagoland’s one day conference and most comprehensive event in 2016. Attendees:

HEARD how the industry’s top performing Service Desks track and trend their performance!

LEARNED how to use KPIs diagnostically to achieve World-Class Performance!

APPLIED Best Practices in Service Desk Performance Measurement and Management!

In this presentation, Jeff Rumburg shared the key success factors in performance measurement from the industry’s top performing Service Desks!

Below you will find several resources that accompany the presentation.

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