We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
Find answers to commonly asked questions regarding Metricnet products and services.
Our sample reports are available for Service Desk, Desktop Support and Contact Center professionals worldwide.
Our call center resources and articles
Our desktop support resources and articles
Our service desk resources and articles
Our free metrics ebooks and introductory guides
Our regular featured metric
Many of our clients rely upon our webcasts as an effective tool for training, coaching & improving the skill sets of their service & support professionals.
A range of free and downloadable whitepapers
CONTACT US
(775) 298-7772
Home » HDI Harrisburg | KPIs and the World-Class Service and Support Organization
Jeff Rumburg presented KPIs and the World-Class Service and Support Organization, an overview of best practices in Service and Support Performance Measurement, at the December HDI Susquehanna Valley Chapter Meeting. Attendees:
HEARD how the industry’s top performing Service and Support groups track and trend their performance!
LEARNED how to use KPIs diagnostically to achieve World-Class Performance!
APPLIED Best Practices in Service and Support Performance Measurement and Management!
In this presentation, Jeff Rumburg shared the key success factors in performance measurement from the industry’s top performing Service and Support groups!
Below you will find several resources that accompany the presentation.
To download the resources, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form and checkout. No credit card is required and your membership never expires!
Sign Up Already a member? Login
