Jeff Rumburg presented KPIs and the World-Class Service and Support Organization, an overview of best practices in Service and Support Performance Measurement, at the December HDI Susquehanna Valley Chapter Meeting. Attendees:
HEARD how the industry’s top performing Service and Support groups track and trend their performance!
LEARNED how to use KPIs diagnostically to achieve World-Class Performance!
APPLIED Best Practices in Service and Support Performance Measurement and Management!
In this presentation, Jeff Rumburg shared the key success factors in performance measurement from the industry’s top performing Service and Support groups!
Below you will find several resources that accompany the presentation.