We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
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Our sample reports are available for Service Desk, Desktop Support and Contact Center professionals worldwide.
Our call center resources and articles
Our desktop support resources and articles
Our service desk resources and articles
Our free metrics ebooks and introductory guides
Our regular featured metric
Many of our clients rely upon our webcasts as an effective tool for training, coaching & improving the skill sets of their service & support professionals.
A range of free and downloadable whitepapers
MetricNet’s mission is to be a trusted advisor, expert, and consultant to the IT Service and Support and Contact Center Industries. MetricNet’s expertise provides its clients with valuable insights and information they can use to enhance their performance and gain a competitive advantage in the industry. We offer a number of products and services including:
Leveraging more than 30 years of expertise and benchmarking data, MetricNet, LLC has developed a comprehensive suite of scorecards, tools, templates, and calculators for Contact Centers and Technical Support organizations that aspire to achieve world-class performance. Today, MetricNet is excited to announce that its new suite of tools is now available for immediate download.
Browse the Suite of Tools
MetricNet is the leading source of benchmarks, scorecards, metrics, and best practices for Information Technology and Contact Center Professionals worldwide. More than half of the GLOBAL 2000 rely on MetricNet benchmarks and expertise to improve and optimize performance. Our mission is to provide you with the insights you need to run your business more effectively.
We offer four core benchmarking products including The One Year Path to World-Class Performance – a continuous improvement program, industry benchmarks that are downloadable from our website, benchmarking data files for those who wish to conduct their own benchmarking analysis, and comprehensive peer group benchmarks that compare your performance to a peer group of similar organization (i.e., similar in scope, scale, complexity, and geography). Visit our benchmarking page to learn more. From there, you can also download sample Service Desk, Desktop Support and Call Center benchmarking reports, data files and peer group benchmarks.
In addition to our four core benchmarking products, MetricNet offers a range of custom consulting engagements that include ethical competitive intelligence, metrics maturation, managed service provider (MSP) procurement assistance, and a variety of optimization initiatives. Learn more by downloading our company overview!
ITSM organizations that we believe to be the best in the industry
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
The 25 individuals chosen for this award are well-known in the technical service and support community as consultants, bloggers, speakers and practitioners. They contribute valuable insight on a daily basis, produce groundbreaking research that shapes the future of the industry, and share knowledge that helps address the challenges commonly faced by industry professionals. Each thought leader was nominated by their peers in the industry.
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