MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
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MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Home » HR Service Center Benchmark
The requirements for an HR Service Center are so diverse, demanding, and challenging, that MetricNet has developed a custom benchmark for professionals just like you!
If you work as a Service Center professional in Human Resources, you are all too familiar with the challenges of the profession.
High call volumes with a wide variety of individualized inquiries!
Comp and benefits calls that are often urgent!
New hires spread over a wide geographic area!
LOA requests that can be complex and time consuming to process!
And the ever present need to protect sensitive employee information!
The simple fact is this…
You have the most demanding job in Human Resources…period!
Please contact MetricNet for information on the next briefing.
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If you have any questions about MetricNet’s Contact Center Benchmark for Human Resources, please contact MetricNet at 703-992-8160, or complete the form here.
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