We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
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Our sample reports are available for Service Desk, Desktop Support and Contact Center professionals worldwide.
Our call center resources and articles
Our desktop support resources and articles
Our service desk resources and articles
Our free metrics ebooks and introductory guides
Our regular featured metric
Many of our clients rely upon our webcasts as an effective tool for training, coaching & improving the skill sets of their service & support professionals.
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MetricNet’s year-end benchmarking sale is over, but you can still purchase and download a benchmark through the online shop. Our benchmarks contain far more data, are more statistically valid, and are typically priced an order of magnitude less than other available benchmarks!
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If you’re tired of paying too much, and receiving too little for your benchmarking dollar, I invite you to take a closer look at MetricNet’s online benchmarking store, and purchase your benchmark today!
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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