MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
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Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well.
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This section of our Resource Library contains comprehensive metrics ebooks and introductory guides.
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Home » MetricNet’s year-end Benchmarking Sale is over.
MetricNet’s year-end benchmarking sale is over, but you can still purchase and download a benchmark through the online shop. Our benchmarks contain far more data, are more statistically valid, and are typically priced an order of magnitude less than other available benchmarks!
Select the area you’re interested in below, add the benchmark you want to the cart and checkout.
If you’re tired of paying too much, and receiving too little for your benchmarking dollar, I invite you to take a closer look at MetricNet’s online benchmarking store, and purchase your benchmark today!
