We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
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Our sample reports are available for Service Desk, Desktop Support and Contact Center professionals worldwide.
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MetricNet collects and archives benchmarking data from service desks, desktop support, and call centers worldwide. We offer industry benchmarks, benchmarking data files, and Peer Group Benchmarks. Please indicate in the form below the countries and functional areas you are interested in benchmarking. Thank you.
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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