MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Home » Our Values and Commitments
Customer Satisfaction First and foremost, we are dedicated to providing the highest value service to our customers. We are committed to delivering a superior product in a respectful, honest, fair, and professional manner.
We understand that in order to achieve an exemplary level of customer satisfaction, we must first understand our customer’s expectations. We recognize that neither customer expectations nor organizational priorities are static and that performance which satisfies a customer today may not be sufficient to satisfy the same customer tomorrow. As such, we have a healthy displeasure with the status quo, and we are continuously striving to improve ourselves, our products, our service, and our company.
It is our primary intention and focus to ensure that our customers enjoy a world-class experience with MetricNet. Client feedback is an important part of this process, and we actively solicit candid feedback on the quality of experience with MetricNet. As we continuously strive for improvement, we invite anyone to contact us and communicate ways for MetricNet to evolve, grow and better serve our customers and stakeholders.
Privacy MetricNet handles proprietary and confidential company information on a daily basis. It is our pledge to protect the identity and privacy of our customers and to ensure the security of such sensitive information.
MetricNet expects its employees and partners to maintain the highest standard of confidentiality, and as such we provide privacy training in order to emphasize the importance of this matter in our work. Our data protection and privacy practices extend by contract to our partner relationships. We also periodically audit privacy compliance.
We believe that privacy is more than a simple compliance with certain laws and accepted principles. We believe that it is about doing the right thing on behalf of the customers who entrust us with their data and look to us for strategies to improve their performance. We are committed to such practices, and we will do everything in our power to ensure that the privacy concerns of our customers are addressed and that their company information is protected.
Data Accuracy and Integrity The key ingredient in every one of our client deliverables is data.We understand that the accuracy and integrity of data has more than just a profound impact on the quality of our product – it is our product! We fully appreciate that the maintenance, upkeep, cleansing, and normalization of data are necessary components to any benchmark, and we celebrate the fact that our reports are the most complete, precise, and reliable in the industry. We take pride in the handling of our customer’s data. We implement the industry’s best practices to ensure the accuracy and integrity of the metrics in our reports – it is what we do best.
Opportunity MetricNet utilizes a meritocratic system in which its employees are selected, compensated, and promoted on the basis of their job-related qualifications and skills including, but not limited to: experience, aptitude, intelligence, achievement, and potential for growth and success in the business and without regard to race, color, creed, sex, age, mental or physical disability, or any other basis prohibited by law.
We aspire to attract and employ the highest quality people in order to best serve the needs and expectations of our customers. We are committed to providing an environment that is professional, intellectual, successful, and rewarding. We place an unusual amount of care in investing in exceptional talent.
Corporate Governance, Responsibility and Accountability MetricNet understands that the need for integrity and honesty in any corporation is timeless. In this post Sarbanes-Oxley environment, we are steadfast and serious about our corporate responsibility to ensure the protection of the assets of our stakeholders. MetricNet operates in an environment of transparency, so that we can maintain the utmost confidence of our investors. We also train each and every employee to represent the firm in its corporate governance policies and accept personal accountability for the company regulations in all of their actions at this firm. We will continue to raise the bar on corporate governance, responsibility, and accountability in order to uphold the highest level of compliance across our enterprise.
Our Community MetricNet continues its dedication to the communities in which we live, and we are devoted to being a service organization. We take great pleasure in being a socially responsible company that focuses on much more than the purely commercial. We give back not only financially, but also through volunteer and board-level commitments. Specifically, we have been extensively involved over the years with a number of 501(c)(3) nonprofit organizations including, but not limited to: The Capitol Hill Computer Corner, Big Brothers Big Sisters of America, The Leukemia & Lymphoma Society, Junior Achievement, The National Association for the Advancement of Minorities in Technology and other philanthropic organizations that put care in making the world a better place.
Integrity MetricNet’s most important core value is to uphold the highest moral standard possible and maintain a strict adherence to our ethical code. We are undivided in our commitment to honesty, openness, and candor with each other, our customers, and our stakeholders. We are dedicated to being true to our word, and we refuse to engage in any behavior that evades accountability.
Continuous Improvement MetricNet believes that no matter what we achieve and how far we have come, we can always do better. As such, we have a personal commitment to always strive for the betterment of ourselves, our products, our service to our customers and stakeholders, and our company as a whole.
Passion to Succeed MetricNet has an unstoppable aspiration to be the best. We have a healthy fervor for expecting to win. We are dedicated to providing world-class products and services to the marketplace and becoming the premier provider, and an indispensable source of performance metrics, benchmarks, performance reports, and scorecards for corporations worldwide.
Idea Generation In order to provide the best quality products and services to our customers, to exceed the expectations of the ever-changing marketplace, to constantly improve ourselves, and to best respond to global competitive pressures, we are dedicated to frequently and consistently generating new ideas, urging innovative thinking, and encouraging sharp insights.
Actionable Results MetricNet is not a company who focuses on academic case study and ivory tower discussion. We understand that nothing happens without action. We are a company who implements and acts on our best ideas and innovations. We are focused on helping other companies be the best in the world at what they do, and we will continue to implement strategies to achieve such goals.
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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