MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well.
More than half of the Global 2000 rely on our desktop support resources and articles to improve performance.
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Home » Our Partners
MetricNet has entered into a limited number of strategic partnerships with ITSM organizations that we believe to be the best in the industry. They include:
For over 30 years SDI has worked with service desk professionals and organisations around the world to support their service improvement and transformation journeys. First introduced in 2000, the SDI’s Global Best Practice Standard for Service Desks is the only globally recognized standard created specifically for service desks. This comprehensive global standard is suitable for any service desk seeking to understand its level of maturity and rapidly improve its performance and quality of service delivery. It is particularly relevant to IT organizations undergoing significant business or structural change and those seeking to gain a competitive advantage in the industry.
Partnership News
MetricNet, SDI Announce Strategic Partnership to Enhance and Empower the Global Service Desk Industry
QSTAC® data empowers internal IT teams to give employees the best IT service they’ve ever had. The result has been the same from startups to the Fortune 100: Increased employee experience and productivity, and lowered attrition company-wide. Companies whose IT Teams use QSTAC provide customer-centric IT Support on a whole new level. On average, workforce productivity company wide increases 2-5% and employe engagement goes up by 10% within the first year. Perhaps more importantly, QSTAC allows your IT team to define and achieve what world class support is for your company, and work towards the goal of being an industry leader at what they do every day. Who doesn’t want to be the best?
Jeff Rumburg Appointed to QSTAC’s Advisory Board
