Contact Center Benchmark CORE – India – Outsourced


SAMPLE Contact Center Benchmark Report for Outsourced Contact Centers (report in PDF format) CORE Download

SAMPLE Excel Data File for Outsourced Contact Center Benchmark CORE Download

SKU: CC-INDIA-OUT-0723-CORE Categories: , , ,


Report Number:

Number of data records in report:

Number of KPIs in report:

Report Production Date:
July 2023

Currency Units:
US Dollars $

Price Metrics
Average Price per Voice Contact

Voice Quality Metrics
Voice Customer Satisfaction
Net First Contact Resolution Rate

Voice Productivity Metrics
Voice Agent Utilization

Voice SLA Metrics
Average Speed of Answer (seconds)

Agent Metrics
Agent Job Satisfaction

Additional information

PDF Report - $399

No, Yes

Excel Data File - $399

No, Yes

MetricNet Presentation of Benchmarking Results - $499

No, Yes

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