Contact Center Benchmark CORE – United States – Insourced


CORE United States Contact Center Benchmark for In-house/Insourced Contact Centers (report in PDF format) sample

CORE Excel Data File for United States Insourced Contact Center Benchmark  sample

SKU: CC-US-IN-0723-CORE Categories: , , ,


Report Number:

Number of data records in report:

Number of KPIs in report:

Report Production Date:
June 2023

Currency Units:
US Dollars $

Cost Metrics
Average Cost per Voice Contact

Voice Quality Metrics
Voice Customer Satisfaction
Net First Contact Resolution Rate

Voice Productivity Metrics
Voice Agent Utilization

Voice SLA Metrics
Average Speed of Answer (seconds)

Agent Metrics
Agent Job Satisfaction

Additional information

PDF Report - $399

No, Yes

Excel Data File - $399

No, Yes

MetricNet Presentation of Benchmarking Results - $499

No, Yes

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