Contact Center Essentials Toolkit

Watch the short demo in the description below! Many contact center managers struggle to answer one critical question - Are we staffed appropriately? To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of headcount! Used as a reality check or a planning tool, MetricNet’s contact center staffing/headcount calculator provides a simple way to plan and forecast headcount for a contact center. With just three basic data points, MetricNet’s Contact Center Staffing/Headcount Calculator can estimate your headcount needs based on industry averages! Anyone working in the Contact center looking to get a handle on what their headcount should be is encouraged to use this tool. Selecting 'Yes' from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the headcount calculator and provide expert guidance on how you can optimize staffing in your Contact Center!