We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
Find answers to commonly asked questions regarding Metricnet products and services.
Our sample reports are available for Service Desk, Desktop Support and Contact Center professionals worldwide.
Our call center resources and articles
Our desktop support resources and articles
Our service desk resources and articles
Our free metrics ebooks and introductory guides
Our regular featured metric
Many of our clients rely upon our webcasts as an effective tool for training, coaching & improving the skill sets of their service & support professionals.
A range of free and downloadable whitepapers
CONTACT US
(775) 298-7772
$196.00 – $695.00
This product bundle includes the following contact center products:
Staffing/Headcount Calculator
Budget Calculator
Balanced Scorecard
Performance Targets Calculator
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Calculators and provide expert guidance on how you can leverage the tools to dramatically improve contact center performance!
No, Yes
$ USD, £ UK, $ AUD, $ CAD
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