Scorecards, Calculators, Tools, and Templates by Type

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NOTE: The tools in this category – “Scorecards, Calculators, Tools, and Templates by Type” – are instantly downloadable. They will appear in the downloads section of your account immediately following a completed checkout.

Contact Center Accelerator Toolkit | United States

$700.00 – $1,199.00

This toolkit includes the following five contact center products:

1. Staffing/Headcount Calculator

2. Budget Calculator

3. Balanced Scorecard

4. Performance Targets Calculator

5. United States Contact Center Balanced Scorecard Benchmark

Download a sample balanced scorecard benchmark report and learn more in the description below. Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Calculators and provide expert guidance on how you can leverage the tools to dramatically improve contact center performance!

Contact Center Agent Engagement Scorecard

$49.00 – $548.00

Watch the demo below! Contact Center Agent Engagement is a complex set of behaviors driven by numerous practices that can be hard to quantify. MetricNet has devised the Contact Center Agent Engagement Scorecard to solve this dilemma! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Contact Center Agent Engagement Scorecard and provide expert guidance on how you can leverage the tool month over month to ensure you are continually driving high levels of agent engagement!

Contact Center Balanced Scorecard

$49.00 – $548.00

Watch the demo below! The full demo is also available here. Despite all the data that Contact Center managers have at their fingertips, most cannot answer a very basic question: How is my Contact Center performing? MetricNet has devised the Contact Center Balanced Scorecard to answer this very question! The Contact Center Balanced Scorecard takes the most important metrics – including Cost per Contact, Customer Satisfaction, and First Contact Resolution Rate – and combines them into a single, overall measure of performance. Available in $ USD, $ AUD, $ CAD, or £ UK format. When tracked over time, the Balanced Scorecard tells you whether your contact center is improving…staying flat…or getting worse! Download the 18-Month Scorecard and begin improving performance today! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Balanced Scorecard and provide expert guidance on how you can leverage the tool month over month to ensure continual service improvement!

Contact Center Budget Calculator

$49.00 – $548.00

Watch the short demo in the description below! Many contact center managers struggle with budgeting and are unable to answer one critical question – Is our spending in line with industry averages? But budgeting is a critical skill to develop, as it is key to managing costs for a contact center. To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of budgeting! Simply enter a few basic pieces of information about your contact center and MetricNet’s budget calculator will automatically generate an easy to understand report that you can share with key stakeholders! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Budget Calculator and provide expert guidance on how you can leverage the tool to forecast operating expenses for your contact center!

Contact Center Essentials Toolkit

$196.00 – $695.00

This product bundle includes the following contact center products:

Staffing/Headcount Calculator
Budget Calculator
Balanced Scorecard
Performance Targets Calculator

Contact Center Performance Targets Calculator

$49.00 – $548.00

Watch the demo below! Setting performance targets is crucial for managing and measuring contact center performance, but fewer than 50% of contact centers have assigned performance targets for their KPIs. Using current industry benchmarks for cost per contact, customer satisfaction, contacts per agent per month, FCR, agent job satisfaction, average speed of answer, and the balanced score, this instantly downloadable calculator will automatically determine a unique set of performance targets designed specifically for your contact center! Anyone working in the contact center looking to get a handle on what their performance targets should be is encouraged to use this tool. Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Performance Targets Calculator and provide expert guidance on how you can leverage the tool to close any negative performance gaps!

Contact Center Staffing/Headcount Calculator

$49.00 – $548.00

Watch the short demo in the description below! Many contact center managers struggle to answer one critical question - Are we staffed appropriately? To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of headcount! Used as a reality check or a planning tool, MetricNet’s contact center staffing/headcount calculator provides a simple way to plan and forecast headcount for a contact center. With just three basic data points, MetricNet’s Contact Center Staffing/Headcount Calculator can estimate your headcount needs based on industry averages! Anyone working in the Contact center looking to get a handle on what their headcount should be is encouraged to use this tool. Selecting 'Yes' from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the headcount calculator and provide expert guidance on how you can optimize staffing in your Contact Center!

Desktop Support / Field Services Budget Calculator

$49.00 – $548.00

Many desktop support/field services managers struggle with budgeting and are unable to answer one critical question – Is our spending in line with industry averages? But budgeting is a critical skill to develop, as it is key to managing costs for a support organization. To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of budgeting! Simply enter a few basic pieces of information about your desktop support/field services group and MetricNet’s budget calculator will automatically generate an easy to understand report that you can share with key stakeholders! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Budget Calculator and provide expert guidance on how you can leverage the tool to forecast operating expenses for your service desk!

Desktop Support/Field Services Staffing Calculator

$49.00 – $548.00

Watch the demo below! Many desktop support and field services managers struggle to answer one critical question - Are we staffed appropriately? To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of headcount! Selecting 'Yes' from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the headcount calculator and provide expert guidance on how you can optimize staffing in Desktop Support and Field Services!

Service Desk Accelerator Toolkit | United States

$749.00 – $1,248.00

This toolkit includes the following six service desk products:

1. Staffing/Headcount Calculator

2. Budget Calculator

3. Balanced Scorecard

4. Performance Targets Calculator

5. ROI Calculator

6. United States Service Desk Balanced Scorecard Benchmark

Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Calculators and provide expert guidance on how you can leverage the tools to dramatically improve service desk performance! Download a sample balanced scorecard benchmark report and learn more in the description below.

Service Desk Analyst Engagement Scorecard

$49.00 – $548.00

Watch the demo below! Service Desk Analyst Engagement is a complex set of behaviors driven by numerous practices that can be hard to quantify. MetricNet has devised the Service Desk Analyst Engagement Scorecard to solve this dilemma! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Service Desk Analyst Engagement Scorecard and provide expert guidance on how you can leverage the tool month over month to ensure you are continually driving high levels of analyst engagement!

Service Desk Balanced Scorecard

$49.00 – $548.00

Watch the short demo in the description below! The full demo is also available here. Despite all the data that Service Desk managers have at their fingertips, most cannot answer a very basic question: How is my Service Desk performing? MetricNet has devised the Service Desk Balanced Scorecard to answer this very question! The Service Desk Balanced Scorecard takes the most important metrics – including Cost per Ticket, Customer Satisfaction, and First Contact Resolution Rate – and combines them into a single, overall measure of performance. Available in $ USD, $ AUD, $ CAD, or £ UK format. When tracked over time, the Balanced Scorecard tells you whether your service desk is improving…staying flat…or getting worse! Download the 18-Month Scorecard and begin improving performance today! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Balanced Scorecard and provide expert guidance on how you can leverage the tool month over month to ensure continual service improvement!

Service Desk Budget Calculator

$49.00 – $548.00

Watch the short demo in the description below! Many service desk managers struggle with budgeting and are unable to answer one critical question – Is our spending in line with industry averages? But budgeting is a critical skill to develop, as it is key to managing costs for a support organization. To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of budgeting! Simply enter a few basic pieces of information about your service desk and MetricNet’s budget calculator will automatically generate an easy to understand report that you can share with key stakeholders! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Budget Calculator and provide expert guidance on how you can leverage the tool to forecast operating expenses for your service desk!

Service Desk Essentials Toolkit

$245.00 – $744.00

This product bundle includes the following service desk products:

Staffing/Headcount Calculator
Budget Calculator
Balanced Scorecard
Performance Targets Calculator
ROI Calculator

Service Desk Performance Targets Calculator

$49.00 – $548.00

Watch the demo below! Using current industry benchmarks for cost per contact, customer satisfaction, contacts per agent per month, FCR, analyst job satisfaction, average speed of answer, and the balanced score, this instantly downloadable calculator will automatically determine a unique set of performance targets designed specifically for your service desk! Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Performance Targets Calculator and provide expert guidance on how you can leverage the tool to close any negative performance gaps!

Service Desk ROI Calculator

$49.00 – $548.00

Please watch the short demo below. You can also view the full demo by clicking here.

Available in $ USD, $ AUD, $ CAD, or £ UK format.

Know your ROI! MetricNet's Service Desk ROI Calculator will guide you step-by-step through the process of calculating your ROI. Is your ROI greater than 100%? Congratulations! You're an internal profit center, and your company should be willing to make additional investments in the service desk! Is your ROI less than 100%? Then you're an internal cost center, and the ROI calculator will provide guidance on how to transform your service desk cost center into a profit center. Download MetricNet's ROI calculator now, and begin enjoying the benefits of operating as a business within a business!

Selecting 'Yes' from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the ROI calculator and provide expert guidance on how you can enhance your visibility and credibility within the organization!

Service Desk Staffing/Headcount Calculator

$49.00 – $548.00

Watch the short demo in the description below! Many service desk managers struggle to answer one critical question - Are we staffed appropriately? To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of headcount! Used as a reality check or a planning tool, MetricNet’s service desk staffing/headcount calculator provides a simple way to plan and forecast headcount for a service desk. With just three basic data points, MetricNet’s Service Desk Staffing/Headcount Calculator can estimate your headcount needs based on industry averages! Anyone working in the Service Desk looking to get a handle on what their headcount should be is encouraged to use this tool. Selecting 'Yes' from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the headcount calculator and provide expert guidance on how you can optimize staffing in your Service Desk!

About Metricnet

MetricNet’s expertise provides our clients with valuable insights and information that they can use to enhance their performance and achieve a superior or favorable long-term position over competitors. Our history dates back to 1990. Learn more here.

Contact Us

Phone: (775) 298-7772
Email: info@metricnet.com