We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
Find answers to commonly asked questions regarding Metricnet products and services.
Our sample reports are available for Service Desk, Desktop Support and Contact Center professionals worldwide.
Our call center resources and articles
Our desktop support resources and articles
Our service desk resources and articles
Our free metrics ebooks and introductory guides
Our regular featured metric
Many of our clients rely upon our webcasts as an effective tool for training, coaching & improving the skill sets of their service & support professionals.
A range of free and downloadable whitepapers
Jeff Rumburg presented Any Time Any Place – The Ultimate Customer Experience at the 2017 Shine Event, SDI’s Virtual IT Conference.
The growth of multichannel support and BYOD policies has opened up a plethora of new avenues for customers to engage with IT support. This has the potential to create a richer, more satisfying experience for the customer, but savvy support organizations recognize that it isn’t good enough to simply replicate the same service in different channels. It’s really about maximizing the customer experience for each unique channel and device. In this presentation, you’ll find out how progressive support organizations have harnessed the potential of “any time, any place” support to drive and sustain high levels of customer engagement. You’ll review case studies and benchmarking data that illustrate the power of multichannel, multidevice support in today’s complex IT enterprise.
Below you will find several resources that accompany the presentation.
To download the resources, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form and checkout. No credit card is required and your membership never expires!
Sign Up Already a member? Login
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
©2022 Metricnet, Llc. All Rights Reserved Worldwide