Best Practices Webcasts

MetricNet Announces FREE Best Practices Webcasts and Training Seminars for 2015! Simply click to register online.

Seats are limited, and you must register in advance. All attendees of the live event will receive a copy of the presentation slides! If you’re unable to join us live, please register anyway, as you will have limited-time access to a recording of the webcast.*

We invite you to share key points and follow along during the webcasts on Twitter using #MetricNetLive!

The Zen of Support on BrightTALK

October 14, 2015   2:00 pm EDT

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The words “Customer Support” and “Customer Service” accurately describe the role of Service Desk and Desktop Support Professionals. Unfortunately, these words sometimes carry negative connotations, and do not accurately convey the strategic potential of user support. The fact is very few support organizations operate in a Strategic Paradigm. The result is that most do not fully exploit the inherent leverage of user support to achieve a competitive advantage for IT.

In this session Jeff Rumburg, Managing Partner at MetricNet, will discuss what it means to be a Strategic Support organization, and provide case study examples of support organizations that operate in a Strategic Support Paradigm.

Ensuring Success in IT Service and Support: Case Studies from the Front Lines on BrightTALK

October 29, 2015 2:00 pm EDT

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Every IT support organization aspires to perform at a high level. So why do so few manage to achieve World-Class performance?

We invite you to join MetricNet as we review case studies from some of the world’s foremost service and support organizations. Learn how these industry superstars:

Maximize Customer Satisfaction
Reduce Ticket Volumes
Manage Service Levels
Reduce and Minimize Costs
Optimize the Channel Mix
Demonstrate Economic Value

In this webcast, Jeff Rumburg, Managing Partner at MetricNet, will provide 10 specific best practices that are common to the industry’s top performers!

Call Center Best Practices on BrightTALK

January 12, 2016 2:00 pm EDT

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An overview of Call Center Best Practices.

HEAR how the industry’s top performing Call Centers Achieve World-Class Status!
LEARN key strategies for Enhancing your Call Center Performance!
APPLY Best Practices from your peers in the industry!

In this webcast, MetricNet will share the Key Success Factors from the industry’s top performing Call Centers!

Unleashing the Enormous Power of Service and Support KPIs on BrightTALK

February 16, 2016 2:00 pm EDT

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An overview of best practices in Service and Support Performance Measurement.

HEAR how the industry’s top performing Service and Support organizations track and trend their performance!
LEARN how to use KPIs diagnostically to achieve World-Class Performance!
APPLY Best Practices in Service and Support Performance Measurement and Management!

In this webcast, MetricNet will share the key success factors in performance measurement from the industry’s top performing Service and Support organizations!

*You are submitting your information to MetricNet, the Webinar organizer, who will use it to communicate with you regarding this event and our other services.