MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
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Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
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SAMPLE Philippines Service Desk Benchmark for Outsourced Service Desks (report in PDF format) sample
SAMPLE Excel Data File for Philippines Outsourced Service Desk Benchmark sample
Number of data records in report:
Number of KPIs in report:
Report Production Date:
US Dollars $
Average Price per Voice Contact
Voice Quality Metrics
Voice Customer Satisfaction
Net First Contact Resolution Rate
Voice Productivity Metrics
Voice Analyst Utilization
Voice SLA Metrics
Average Speed of Answer (seconds)
Analyst Job Satisfaction
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