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Home » SDI 2019
MetricNet is honored and excited to be presenting at the annual SDI Conference! This year, Jeff Rumburg, Managing Partner at MetricNet, will present:
Tuesday, March 26, 1:20PM | The Hilton Metropole
DOWNLOAD the Presentation Slides
IT Service and Support organisations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring practices that place a premium on business skills are radically altering the landscape of the industry. A bright future awaits those who are prescient enough to embrace these industry megatrends, while those who are slow to adapt will operate at a significant disadvantage for many years to come.
In this keynote address, Jeff Rumburg, Managing Partner at MetricNet, will use industry benchmarking data to connect the dots and present a vision of the service organization of the future. Attendees will learn how people, process and technology are converging upon a tipping point that will radically reshape the support industry of the future.
Join Jeff for a roundtable discussion straight after his keynote session, sign up here.
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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