Looking for resources that Jeff mentioned during his presentation? Please scroll down this page.
MetricNet is honored and excited to be presenting at the annual Support World Live Conference in Las Vegas, NV! This year, Jeff Rumburg, Managing Partner at MetricNet, will present:
Monday, April 20 at 8:30 AM
This interactive, consultative workshop – facilitated by industry expert Jeff Rumburg – will provide a comprehensive overview of best practices in performance measurement and management for IT Service and Support.
Thursday, April 23 at 4:00 PM
Despite the fact that the underlying drivers of employee engagement are subjective, they can be quantified and managed. Moreover, these underlying drivers can be leveraged to produce an employee engagement scorecard! In this session, attendees will create their own employee engagement scorecards, and will know their employee engagement score by the end of the session!