MetricNet is excited to announce that our Managing Partner and co-founder, Jeff Rumburg, has been inducted into HDI’s New Thought Leaders Hall of Fame in conjunction with the 2026 HDI Top 25 Thought Leaders program. HDI, the leading organization dedicated to elevating IT service and support, recognizes individuals for sustained excellence in thought leadership, innovation, knowledge sharing, and industry impact. The New Thought Leaders Hall of Fame honors those with long-term contributions to the field, while the annual Top 25 highlights influential voices nominated by peers. This induction celebrates Jeff’s decades of leadership in IT service and support benchmarking. As co-founder and Managing Partner of MetricNet, Jeff has empowered hundreds of organizations—including many Global 2000 and Fortune 500 companies—to optimize performance through data-driven metrics, competitive benchmarks, best practices, and actionable insights. His expertise, including authoring a best-selling book on competitive benchmarking and delivering research that shapes how service and support teams measure success, has consistently advanced the industry. Jeff has been named to HDI’s Top 25 Thought Leaders list on nine occasions, underscoring his enduring influence as a consultant, speaker, author, and mentor. At MetricNet, we remain dedicated to providing the benchmarks, key performance indicators, scorecards, tools, and consulting that help IT service and support organizations achieve world-class performance. This recognition reinforces our commitment to driving excellence through data and expertise. Congratulations to Jeff and to all the 2026 HDI Top 25 Thought Leaders and Featured Contributors. We celebrate this achievement and continue our mission to support the global service and support community.
