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MetricNet, LLC, the global leader in IT Service and Support Benchmarking, announced today that it will operate a virtual exhibitor booth, and Jeff Rumburg, MetricNet’s Managing Partner, will speak at the SDI21 Live & Interactive Conference on March 16-19, 2021. MetricNet will showcase its four core benchmarking products as well as its suite of downloadable performance measurement and management tools for IT support professionals.

The SDI Conference has been SDI’s flagship event for service professionals from around the world for over 30 years. It’s the go-to event for everyone working at a strategic or tactical level in IT, facilities, HR or business support to find the latest immediate and actionable solutions to their organization’s service challenges. SDI21 Live & Interactive will be delivered via live stream meaning this event is now more globally inclusive, more flexible, more cost-effective and even more tailored for those that attend.

In addition to operating a virtual exhibitor booth, Jeff Rumburg will be presenting multiple sessions at the conference on trending topics such as Enterprise Service Management and The ROI of IT Service and Support. Those interested in hearing Mr. Rumburg speak should plan to attend the following sessions:

  • Enterprise Service Desk: The Greatest Opportunity in a Generation March 17, 2021, at 12:45 p.m. EDT
  • Panel Discussion: Better Management of Enterprise Services March 17, 2021, at 1:10 p.m. EDT
  • Interactive Workshop: Service Desk ROI (max 30 people) March 18, 2021, at 12:00 p.m. EDT

If you would like more information about benchmarking your service and support functions, please visit or email MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the Global 2000 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of nearly 4,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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