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MetricNet, LLC, the global leader in IT Service and Support Benchmarking, announced today that it will operate a virtual exhibitor booth, and Jeff Rumburg, MetricNet’s Managing Partner, will speak at the SDI21 Live & Interactive Conference on March 16-19, 2021. MetricNet will showcase its four core benchmarking products as well as its suite of downloadable performance measurement and management tools for IT support professionals.

The SDI Conference has been SDI’s flagship event for service professionals from around the world for over 30 years. It’s the go-to event for everyone working at a strategic or tactical level in IT, facilities, HR or business support to find the latest immediate and actionable solutions to their organization’s service challenges. SDI21 Live & Interactive will be delivered via live stream meaning this event is now more globally inclusive, more flexible, more cost-effective and even more tailored for those that attend.

In addition to operating a virtual exhibitor booth, Jeff Rumburg will be presenting multiple sessions at the conference on trending topics such as Enterprise Service Management and The ROI of IT Service and Support. Those interested in hearing Mr. Rumburg speak should plan to attend the following sessions:

  • Enterprise Service Desk: The Greatest Opportunity in a Generation March 17, 2021, at 12:45 p.m. EDT
  • Panel Discussion: Better Management of Enterprise Services March 17, 2021, at 1:10 p.m. EDT
  • Interactive Workshop: Service Desk ROI (max 30 people) March 18, 2021, at 12:00 p.m. EDT

If you would like more information about benchmarking your service and support functions, please visit or email MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the Global 2000 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of nearly 4,000 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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