$49.00 – $548.00
Watch the demo below!
Setting performance targets is crucial for managing and measuring contact center performance, but fewer than 50% of contact centers have assigned performance targets for their KPIs.
Using current industry benchmarks for cost per contact, customer satisfaction, contacts per agent per month, FCR, agent job satisfaction, average speed of answer, and the balanced score, this instantly downloadable calculator will automatically determine a unique set of performance targets designed specifically for your contact center!
Anyone working in the contact center looking to get a handle on what their performance targets should be is encouraged to use this tool.
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Performance Targets Calculator and provide expert guidance on how you can leverage the tool to close any negative performance gaps!
Setting performance targets is crucial for managing and measuring contact center performance, but fewer than 50% of contact centers have assigned performance targets for their KPIs.
Using current industry benchmarks for cost per contact, customer satisfaction, contacts per agent per month, FCR, agent job satisfaction, average speed of answer, and the balanced score, this instantly downloadable calculator will automatically determine a unique set of performance targets designed specifically for your contact center!
Anyone working in the contact center looking to get a handle on what their performance targets should be is encouraged to use this tool.
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Performance Targets Calculator and provide expert guidance on how you can leverage the tool to close any negative performance gaps!
Watch the demo below!
Your Data Inputs
Average Monthly Contact Volume
Average Contact Handle Time (Minutes)
Agent Headcount
Average Annual Agent Compensation
| ADD One Hour Training Session | No, Yes |
|---|---|
| Currency Format | $ USD, £ UK, $ AUD, $ CAD |
1. Staffing/Headcount Calculator
2. Budget Calculator
3. Balanced Scorecard
4. Performance Targets Calculator
5. United States Contact Center Balanced Scorecard Benchmark
Download a sample balanced scorecard benchmark report and learn more in the description below. Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Calculators and provide expert guidance on how you can leverage the tools to dramatically improve contact center performance!1. Staffing/Headcount Calculator
2. Budget Calculator
3. Balanced Scorecard
4. Performance Targets Calculator
5. ROI Calculator
6. United States Service Desk Balanced Scorecard Benchmark
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Calculators and provide expert guidance on how you can leverage the tools to dramatically improve service desk performance! Download a sample balanced scorecard benchmark report and learn more in the description below.MetricNet’s expertise provides our clients with valuable insights and information that they can use to enhance their performance and achieve a superior or favorable long-term position over competitors. Our history dates back to 1990. Learn more here.
