MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
Find answers to commonly asked questions regarding MetricNet products and services.
Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well.
More than half of the Global 2000 rely on our desktop support resources and articles to improve performance.
Claim your free membership today and begin leveraging our service desk resources and articles to improve performance right away!
This section of our Resource Library contains comprehensive metrics ebooks and introductory guides.
Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance!
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Watch the short demo in the description below!
Many service desk managers struggle with budgeting and are unable to answer one critical question – Is our spending in line with industry averages?
But budgeting is a critical skill to develop, as it is key to managing costs for a support organization.
To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of budgeting!
Simply enter a few basic pieces of information about your service desk and MetricNet’s budget calculator will automatically generate an easy to understand report that you can share with key stakeholders!
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Budget Calculator and provide expert guidance on how you can leverage the tool to forecast operating expenses for your service desk!
MetricNet’s budget calculator provides a simple way to plan and forecast operating expenses for your service desk.
Anyone working in Service and Support looking to get a handle on what their costs should be is encouraged to use this tool.
Watch the demo below!
Your Data Inputs
Average Monthly Contact or Ticket Volume
Average Contact/Ticket Handle Time (Minutes)
Is your Service Desk staffed 24×7?
Average Annual Analyst Salary
$ USD, £ UK, $ AUD, $ CAD
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