We offer Contact Center Benchmarks with Cost Metrics for organizations that operate their own internal, in-house Contact Centers.
We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
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Many of our clients rely upon our webcasts as an effective tool for training, coaching & improving the skill sets of their service & support professionals.
A range of free and downloadable whitepapers
$49.00 – $548.00
Watch the short demo in the description below!
Many service desk managers struggle with budgeting and are unable to answer one critical question – Is our spending in line with industry averages?
But budgeting is a critical skill to develop, as it is key to managing costs for a support organization.
To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of budgeting!
Simply enter a few basic pieces of information about your service desk and MetricNet’s budget calculator will automatically generate an easy to understand report that you can share with key stakeholders!
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Budget Calculator and provide expert guidance on how you can leverage the tool to forecast operating expenses for your service desk!
MetricNet’s budget calculator provides a simple way to plan and forecast operating expenses for your service desk.
Anyone working in Service and Support looking to get a handle on what their costs should be is encouraged to use this tool.
Watch the demo below!
Your Data Inputs
Average Monthly Contact or Ticket Volume
Average Contact/Ticket Handle Time (Minutes)
Is your Service Desk staffed 24×7?
Average Annual Analyst Salary
$ USD, £ UK, $ AUD, $ CAD
Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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