Service Desk Budget Calculator

Description

Many service desk managers struggle with budgeting and are unable to answer one critical question – Is our spending in line with industry averages?  

But budgeting is a critical skill to develop, as it is key to managing costs for a support organization.  

To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of budgeting! 

Simply enter a few basic pieces of information about your service desk and MetricNet’s budget calculator will automatically generate an easy to understand report that you can share with key stakeholders!

MetricNet’s budget calculator provides a simple way to plan and forecast operating expenses for your service desk. 

Anyone working in Service and Support looking to get a handle on what their costs should be is encouraged to use this tool. 

Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Budget Calculator and provide expert guidance on how you can leverage the tool to forecast operating expenses for your service desk!

Watch the demo below!

Your Data Inputs

Average Monthly Contact or Ticket Volume

Average Contact/Ticket Handle Time (Minutes)

Is your Service Desk staffed 24×7?

Average Annual Analyst Salary