Service Desk Benchmark CORE – United States – Insourced


United States Service Desk Benchmark for In-house/Insourced Service Desks (report in PDF format) sample
Add-On – Excel Data File for United States In-house/Insourced Service Desk Benchmark sample

SKU: SD-US-IN-0723-CORE Categories: , , ,


Report Number:

Number of data records in report:

Number of KPIs in report:

Report Production Date:
June 2023

Currency Units:
US Dollars $

Cost Metrics
Average Cost per Voice Contact

Voice Quality Metrics
Voice Customer Satisfaction
Net First Contact Resolution Rate

Voice Productivity Metrics
Voice Analyst Utilization

Voice SLA Metrics
Average Speed of Answer (seconds)

Analyst Metrics
Analyst Job Satisfaction

Additional information

PDF Report - $399

No, Yes

Excel Data File - $399

No, Yes

MetricNet Presentation of Benchmarking Results - $499

No, Yes

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