$49.00 – $548.00
Watch the short demo in the description below!
Many service desk managers struggle to answer one critical question – Are we staffed appropriately? To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of headcount!
Used as a reality check or a planning tool, MetricNet’s service desk staffing/headcount calculator provides a simple way to plan and forecast headcount for a service desk. With just three basic data points, MetricNet’s Service Desk Staffing/Headcount Calculator can estimate your headcount needs based on industry averages!
Anyone working in the Service Desk looking to get a handle on what their headcount should be is encouraged to use this tool.
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the headcount calculator and provide expert guidance on how you can optimize staffing in your Service Desk!
Many service desk managers struggle to answer one critical question – Are we staffed appropriately? To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of headcount!
Used as a reality check or a planning tool, MetricNet’s service desk staffing/headcount calculator provides a simple way to plan and forecast headcount for a service desk. With just three basic data points, MetricNet’s Service Desk Staffing/Headcount Calculator can estimate your headcount needs based on industry averages!
Anyone working in the Service Desk looking to get a handle on what their headcount should be is encouraged to use this tool.
Watch the demo below!
Data Inputs
Monthly Contact or Ticket Volume
Average Handle Time
Does your Service Desk operate 24×7?
| ADD One Hour Training Session | No, Yes |
|---|
1. Staffing/Headcount Calculator
2. Budget Calculator
3. Balanced Scorecard
4. Performance Targets Calculator
5. ROI Calculator
6. United States Service Desk Balanced Scorecard Benchmark
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Calculators and provide expert guidance on how you can leverage the tools to dramatically improve service desk performance! Download a sample balanced scorecard benchmark report and learn more in the description below.MetricNet’s expertise provides our clients with valuable insights and information that they can use to enhance their performance and achieve a superior or favorable long-term position over competitors. Our history dates back to 1990. Learn more here.
