MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider.
MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider.
MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider.
Find answers to commonly asked questions regarding MetricNet products and services.
Our sample reports are available for Service Desk, Desktop Support, and Contact Center peer group benchmarks, benchmarking data files, and industry benchmarks.
Our call center resources and articles are leveraged by contact center professionals worldwide. New on-demand training courses can be found here as well.
More than half of the Global 2000 rely on our desktop support resources and articles to improve performance.
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This section of our Resource Library contains comprehensive metrics ebooks and introductory guides.
Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance!
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Data-Driven Service Desk Headcount Calculation
Smooth IT operations hinge on a well-staffed service desk. The challenge is, how do we accurately determine the optimal team size? MetricNet’s Service Desk Staffing/Headcount Estimation Calculator is a strategic, data-driven solution, engineered using thousands of benchmarks and more than 30 years in the industry.
This powerful tool simplifies headcount planning and forecasting for your service desk. By inputting just three basic data points, the calculator provides a precise estimation based on industry benchmarks. Whether you’re assessing current staffing levels or planning for the future, this calculator is a strategic instrument for headcount estimation.
Enhanced Usability Through Expert IT Consultancy
We offer more than just a tool. Our one-hour screen-sharing training session, led by a MetricNet subject matter expert, is in essence an extension of our IT staffing consultancy service. The training session offers an in-depth understanding of the headcount calculator’s usage, and provides expert insights and advice on optimizing your Service Desk staffing. To add a one-hour training session to your purchase, simply select ‘Yes’ from the drop-down menu.
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Revolutionize your headcount estimation process with MetricNet’s Service Desk Staffing/Headcount Calculator. We also invite you to watch the brief demo below to understand its capabilities and ease-of-use.
Optimal team size is a concern for many service desk managers. Questions about appropriate staffing often arise, and finding accurate answers can be challenging. MetricNet provides a strategic solution with its Service Desk Staffing/Headcount Estimation Calculator. This tool, underpinned by comprehensive industry benchmarks, eliminates guesswork and provides accurate headcount estimations based on workload.
Whether you’re performing a reality check on existing staffing levels or devising a future staffing plan, MetricNet’s service desk headcount calculator serves as an invaluable resource. With just three basic input variables, this calculator leverages industry benchmarks to provide precise staffing estimates, tailored to your service desk’s unique circumstances.
We highly recommend this tool for any professional involved in service desk management who wants to gain a clear understanding of their ideal team size.
Explore the tool’s features and capabilities by watching the demo below!
Monthly Contact or Ticket Volume
Average Handle Time
Does your Service Desk operate 24×7?
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