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We offer Desktop Support Benchmark with Cost Metrics for organizations that operate their own internal, in-house Desktop Support Groups.
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Many of our clients rely upon our webcasts as an effective tool for training, coaching & improving the skill sets of their service & support professionals.
A range of free and downloadable whitepapers
$49.00 – $548.00
Watch the short demo in the description below!
Many service desk managers struggle to answer one critical question – Are we staffed appropriately? To help with this challenge, MetricNet has developed a tool based on industry benchmarks that takes the guesswork out of headcount!
Used as a reality check or a planning tool, MetricNet’s service desk staffing/headcount calculator provides a simple way to plan and forecast headcount for a service desk. With just three basic data points, MetricNet’s Service Desk Staffing/Headcount Calculator can estimate your headcount needs based on industry averages!
Anyone working in the Service Desk looking to get a handle on what their headcount should be is encouraged to use this tool.
Selecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the headcount calculator and provide expert guidance on how you can optimize staffing in your Service Desk!
Watch the demo below!
Monthly Contact or Ticket Volume
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Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.
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