NOTE: The tools in this category – “Scorecards, Calculators, Tools, and Templates by Functional Area” – are instantly downloadable. They will appear in the downloads section of your account immediately following a completed checkout.
Showing all 8 results
1. Staffing/Headcount Calculator
2. Budget Calculator
3. Balanced Scorecard
4. Performance Targets Calculator
5. ROI Calculator
6. United States Service Desk Balanced Scorecard BenchmarkSelecting ‘Yes’ from the drop down menu will add a one-hour screen-sharing training session with a MetricNet subject matter expert. During this one hour training session, we will walk you through populating the Calculators and provide expert guidance on how you can leverage the tools to dramatically improve service desk performance! Download a sample balanced scorecard benchmark report and learn more in the description below.