Sample Reports & Data
Explore examples of MetricNet's benchmarking deliverables. Our reports are designed to provide actionable insights that drive measurable performance improvement.
Sample Peer Group Benchmarks
See examples of MetricNet's comprehensive peer group benchmarking reports. These reports compare your organization against a carefully selected peer group of similar organizations based on scope, scale, complexity, and geography.
What's Included
- Executive Summary with overall performance assessment
- 40+ KPIs benchmarked against peer group averages
- Gap analysis identifying areas of strength and improvement
- Balanced Scorecard with composite performance index
- Best practices assessment (140+ practices evaluated)
- Action plan with prioritized recommendations
- Performance targets aligned with industry standards
Download a sample
- Service Desk peer group benchmarkPDF · 4.7 MB
- Contact Center peer group benchmarkPDF · 3.5 MB
- Desktop Support peer group benchmarkPDF · 8.0 MB
Samples are for members. Membership is free and takes a moment — create an account or sign in.
Sample Benchmarking Data Files
MetricNet's raw benchmarking data is available for organizations that want to conduct their own analysis. Data files include historical benchmarking statistics across all major KPIs for service desks, desktop support, and contact centers.
What's Included
- Historical KPI data across multiple time periods
- Industry-segmented performance statistics
- Geographic breakdowns (North America, EMEA, APAC)
- Quartile distributions for all major metrics
- Correlation data showing KPI relationships
- Trend data showing industry performance over time
Download a sample
- Service Desk sample data fileXLS · 59 KB
- Call Center sample data fileXLS · 53 KB
- Desktop Support sample data fileXLS · 52 KB
Samples are for members. Membership is free and takes a moment — create an account or sign in.
Sample Benchmarking Reports
MetricNet's downloadable benchmarking reports provide a comprehensive overview of industry performance for a specific functional area and geography. These are ideal for organizations seeking general industry context.
What's Included
- Industry-wide performance statistics
- Quartile performance distributions
- Key correlations between metrics
- Industry trends and historical comparisons
- Best practices summary
- Metric definitions and formulas
Choose the Right Engagement
MetricNet offers multiple ways to access benchmarking insights depending on your needs.
Peer Group Benchmark
True apples-to-apples comparison against similar organizations
- ✓ Custom peer group selection
- ✓ 40+ KPIs analyzed
- ✓ Gap analysis & action plan
- ✓ 4-week turnaround
- ✓ Executive presentation
Industry Reports
Static industry-wide benchmarking data for general context
- ✓ Immediate download
- ✓ Industry-wide statistics
- ✓ Quartile distributions
- — Custom peer group
- — Personalized analysis
Ready to see how you compare?
Contact us to discuss which benchmarking solution is right for your organization. Most peer group benchmarks are completed within 4 weeks.