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“Today, the chief impediments to accelerating your enterprise’s ability to add value to your company’s business could be…you, Ms. CIO. That’s because the debate about IT’s role is over. Yes, it provides a service. But if it doesn’t accelerate revenue, too, it’s out of business.” – Forbes

As we head towards the end of 2013, many managers are checking off their to-do list for 2013, and setting goals for 2014. Deciding how to spend your remaining budget dollars to complete this year’s goals and meet next year’s objectives can be difficult. But one thing is clear: Benchmarking is CRITICAL to identifying performance gaps, setting performance goals and improving performance over time. If improving performance is one of your goals and objectives, MetricNet Benchmarks represent an ideal year-end investment!

We offer a number of economical Benchmarking solutions which accommodate virtually every Service Desk, Desktop Support group and Contact Center worldwide:

1. MetricNet’s industry benchmarks can be instantly downloaded from our website. Shop now!

2. For those who wish to conduct their own benchmarking analysis, you can purchase a benchmarking data file that contains data from peers in your industry! Contact us for a price quote.

3. For those who need a comprehensive, turnkey benchmark vs. peers in your vertical market, MetricNet offers proprietary Peer Group Benchmarks. You can download a sample Peer Group Benchmark here.

Don’t let the clock run out!

There’s still time to schedule your benchmark, and set yourself on the road to World-Class performance this year!

Jeffrey Rumburg

Jeff Rumburg is a co-founder and Managing Partner of MetricNet, where he is responsible for global strategy, product development, and financial operations for the company. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well known companies as American Express, Hewlett-Packard, General Motors, IBM, and Sony. Mr. Rumburg was honored in 2014 by receiving the Ron Muns Lifetime Achievement Award for his contributions to the IT Service and Support industry. Prior to co-founding MetricNet, Mr. Rumburg was president and founder of The Verity Group, an international management consulting firm specializing in IT benchmarking. While at Verity, Mr. Rumburg launched a number of syndicated benchmarking services that provided low cost benchmarks to more than 1,000 corporations worldwide. Mr. Rumburg has also held a number of executive positions at META Group, and Gartner. As a vice president at Gartner, Mr. Rumburg led a project team that reengineered Gartner’s global benchmarking product suite. And as vice president at META Group, Mr. Rumburg’s career was focused on business and product development for IT benchmarking. Mr. Rumburg’s education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, and has taught graduate-level engineering and business courses.

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