All Resources, Benchmarking Statistics, Service Desk
10 Key Service Desk Statistics | 2018 Benchmark
The results of MetricNet’s 2018 United States Insourced Service Desk Service Desk Benchmark are in! The data includes 9 categories of metrics and 44 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Service Desk professionals should be aware of. Service Desk Inbound Channel Mix: The average Self-Help % of… Read More
All Resources, Benchmarking Statistics, Desktop Support
10 Key Desktop Support Statistics | 2017 Benchmark
The results of MetricNet’s 2018 United States Insourced Desktop Support Desktop Support Benchmark are in! The data includes 7 categories of metrics and 28 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Desktop Support professionals should be aware of. Desktop Support Cost: The average Cost per Service Request for… Read More
All Resources, Benchmarking Statistics, Call Center
10 Key Call Center Statistics | 2017 Benchmark
The results of MetricNet’s 2017 United States In-House Customer Service Call Center Benchmark are in! The data includes 8 categories of metrics and 41 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Customer Service Call Center professionals should be aware of. Call Center Inbound Channel Mix: The average Voice… Read More
All Resources, Benchmarking Statistics, Call Center
10 Key Call Center Statistics | 2014 Benchmark
The results of MetricNet’s 2014 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Customer Service Call Center professionals should be aware of. Call Center Cost: The average Cost per Minute of… Read More
All Resources, Benchmarking Statistics, Call Center
10 Key Call Center Statistics | 2014 Benchmark
The results of MetricNet’s 2014 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Customer Service Call Center professionals should be aware of. Call Center Cost: The average Cost per Minute of… Read More
All Resources, Benchmarking Statistics, Member, Service Desk
10 Key Service Desk Statistics | 2014 Benchmark
The results of MetricNet’s United States In-House Service Desk Benchmark are in! The data includes 6 types of metrics and 24 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Service Desk professionals should be aware of. To continue reading, you must become a member. Membership is free and sign-up… Read More
All Resources, Benchmarking Statistics, Desktop Support
10 Key Desktop Support Statistics | 2014 Benchmark
The results of MetricNet’s 2014 United States In-House Desktop Support Benchmark are in! The data includes 7 types of metrics and 28 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Desktop Support professionals should be aware of. Desktop Support Cost: The average cost per ticket for US In-house… Read More
All Resources, Benchmarking Statistics, Member
10 Key Stats From Our 2013 US In-House Call Center Benchmark
The results of MetricNet’s 2013 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Customer Service Call Center professionals should be aware of. To continue reading, you must become a member.… Read More
All Resources, Benchmarking Statistics, Member, Service Desk
10 Key Help Desk Statistics
The results of MetricNet’s 2013 United States In-House Help Desk Benchmark are in! The data includes 6 types of metrics and 24 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Help Desk professionals should be aware of. To continue reading, you must become a member. Membership is free and… Read More
All Resources, Benchmarking Statistics, Desktop Support, Member
10 Benchmark Statistics For In-House Desktop Support Professionals
The results of MetricNet’s United States In-House Desktop Support Benchmark are in! The data includes 7 types of metrics and 28 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Desktop Support professionals should be aware of. To continue reading, you must become a member. Membership is free and… Read More