All ResourcesBenchmarking StatisticsService Desk 10 Key Service Desk Statistics | 2018 BenchmarkThe results of MetricNet’s 2018 United States Insourced Service Desk Service Desk Benchmark are in! The data includes 9 categories of metrics and 44 Key Performance Indicators. In this article,…Angela IrizarrySeptember 1, 2018
All ResourcesBenchmarking StatisticsDesktop Support 10 Key Desktop Support Statistics | 2017 BenchmarkThe results of MetricNet’s 2018 United States Insourced Desktop Support Desktop Support Benchmark are in! The data includes 7 categories of metrics and 28 Key Performance Indicators. In this article,…Angela IrizarryJuly 19, 2017
All ResourcesBenchmarking StatisticsCall Center 10 Key Call Center Statistics | 2017 BenchmarkThe results of MetricNet’s 2017 United States In-House Customer Service Call Center Benchmark are in! The data includes 8 categories of metrics and 41 Key Performance Indicators. In this article,…Angela IrizarryJuly 19, 2017
All ResourcesBenchmarking StatisticsCall Center 10 Key Call Center Statistics | 2014 BenchmarkThe results of MetricNet’s 2014 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we…Angela IrizarrySeptember 23, 2015
All ResourcesBenchmarking StatisticsCall Center 10 Key Call Center Statistics | 2014 BenchmarkThe results of MetricNet's 2014 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we…Angela IrizarryAugust 5, 2015
All ResourcesBenchmarking StatisticsMemberService Desk 10 Key Service Desk Statistics | 2014 BenchmarkThe results of MetricNet's United States In-House Service Desk Benchmark are in! The data includes 6 types of metrics and 24 Key Performance Indicators. In this article, we will highlight…Angela IrizarryAugust 5, 2015
All ResourcesBenchmarking StatisticsDesktop Support 10 Key Desktop Support Statistics | 2014 BenchmarkThe results of MetricNet's 2014 United States In-House Desktop Support Benchmark are in! The data includes 7 types of metrics and 28 Key Performance Indicators. In this article, we…Angela IrizarryAugust 5, 2015
All ResourcesBenchmarking StatisticsMember 10 Key Stats From Our 2013 US In-House Call Center BenchmarkThe results of MetricNet's 2013 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article,…Angela IrizarryApril 30, 2013
All ResourcesBenchmarking StatisticsMemberService Desk 10 Key Help Desk StatisticsThe results of MetricNet's 2013 United States In-House Help Desk Benchmark are in! The data includes 6 types of metrics and 24 Key Performance Indicators. In this article, we will…Angela IrizarryApril 17, 2013
All ResourcesBenchmarking StatisticsDesktop SupportMember 10 Benchmark Statistics For In-House Desktop Support ProfessionalsThe results of MetricNet's United States In-House Desktop Support Benchmark are in! The data includes 7 types of metrics and 28 Key Performance Indicators. In this article, we will…Angela IrizarryApril 10, 2013
