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Category Archives: Benchmarking Statistics

All Resources, Benchmarking Statistics, Service Desk

10 Key Service Desk Statistics | 2018 Benchmark

Posted on September 1, 2018 at 12:20 pm by / 0
The results of MetricNet’s 2018 United States Insourced Service Desk Service Desk Benchmark are in! The data includes 9 categories of metrics and 44 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Service Desk professionals should be aware of. Service Desk Inbound Channel Mix: The average Self-Help % of… Read More
All Resources, Benchmarking Statistics, Desktop Support

10 Key Desktop Support Statistics | 2017 Benchmark

Posted on July 19, 2017 at 12:50 pm by / 0
The results of MetricNet’s 2018 United States Insourced Desktop Support Desktop Support Benchmark are in! The data includes 7 categories of metrics and 28 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Desktop Support professionals should be aware of. Desktop Support Cost: The average Cost per Service Request for… Read More
All Resources, Benchmarking Statistics, Call Center

10 Key Call Center Statistics | 2017 Benchmark

Posted on July 19, 2017 at 12:08 pm by / 0
The results of MetricNet’s 2017 United States In-House Customer Service Call Center Benchmark are in! The data includes 8 categories of metrics and 41 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Customer Service Call Center professionals should be aware of. Call Center Inbound Channel Mix: The average Voice… Read More
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All Resources, Benchmarking Statistics, Call Center

10 Key Call Center Statistics | 2014 Benchmark

Posted on September 23, 2015 at 5:41 pm by / 0
The results of MetricNet’s 2014 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Customer Service Call Center professionals should be aware of. Call Center Cost: The average Cost per Minute of… Read More
All Resources, Benchmarking Statistics, Call Center

10 Key Call Center Statistics | 2014 Benchmark

Posted on August 5, 2015 at 10:17 am by / 0
The results of MetricNet’s 2014 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Customer Service Call Center professionals should be aware of. Call Center Cost: The average Cost per Minute of… Read More
All Resources, Benchmarking Statistics, Member, Service Desk

10 Key Service Desk Statistics | 2014 Benchmark

Posted on August 5, 2015 at 10:07 am by / 0
The results of MetricNet’s United States In-House Service Desk Benchmark are in! The data includes 6 types of metrics and 24 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Service Desk professionals should be aware of. To continue reading, you must become a member. Membership is free and sign-up… Read More
All Resources, Benchmarking Statistics, Desktop Support

10 Key Desktop Support Statistics | 2014 Benchmark

Posted on August 5, 2015 at 9:54 am by / 0
The results of MetricNet’s 2014 United States In-House Desktop Support Benchmark are in!   The data includes 7 types of metrics and 28 Key Performance Indicators.  In this article, we will highlight 10 key statistics that all Desktop Support professionals should be aware of. Desktop Support Cost: The average cost per ticket for US In-house… Read More
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All Resources, Benchmarking Statistics, Member

10 Key Stats From Our 2013 US In-House Call Center Benchmark

Posted on April 30, 2013 at 3:01 pm by / 0
The results of MetricNet’s 2013 United States In-House Customer Service Call Center Benchmark are in! The data includes 6 types of metrics and 21 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Customer Service Call Center professionals should be aware of. To continue reading, you must become a member.… Read More
All Resources, Benchmarking Statistics, Desktop Support, Member

10 Benchmark Statistics For In-House Desktop Support Professionals

Posted on April 10, 2013 at 1:03 pm by / 0
The results of MetricNet’s United States In-House Desktop Support Benchmark are in!   The data includes 7 types of metrics and 28 Key Performance Indicators.  In this article, we will highlight 10 key statistics that all Desktop Support professionals should be aware of. To continue reading, you must become a member. Membership is free and… Read More

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