Skip to main content

For those who may have missed some of this year’s highlights from MetricNet, don’t worry.  We’ve summarized them for you in this, our 2013 year-end roundup!

MetricNet presented 2013 benchmarking data to a standing room only crowd at the annual HDI conference! See what all the fuss was all about.

A quantifiable value proposition is now included in all service and support benchmarks. Learn how it empowers IT service and support managers to objectively demonstrate the economic value they create for the enterprise here.

Chat Metrics, a joint webcast with BOMGAR, was delivered. Watch it and download the slides here.

4 new downloadable Australian benchmarks for IT Support and Contact Centre professionals are now available. See them here. 

Wells Fargo, Symantec, TD Bank, Gap, DuPont, ADP, and Avalon Bay Communities joined a long list of industry icons who utilize MetricNet’s benchmarking solutions to achieve World-Class performance. Visit the client page for more.

Our first infographic, Understanding The Balanced Scorecard, was published. See it here.

A new executive team was appointed to lead the company. Meet them now.

Service Desk 100 awards for the top 100 service desks worldwide was launched! Learn more.

By popular demand, our Introduction to Metrics eBook series was created. Download them here.

MetricNet has been awarded a GSA contract for Schedule 70. Learn more.

Trend watching for 2014 has taken on a new form. See what you’ve been missing.

Almost a year in the making, our new website is now live! The membership module makes our free training resources easy to access, download and share. Become a member today.

Updated benchmarking data is now available in the shop! Start improving performance instantly with one of our downloadable reports.

Benchmarking statistics from 2013 are at your disposal. Tweet stats to your team now.

A new partnership was formed to benefit BOMGAR customers! See how much you can save here.

11 more Metric of the Month articles are now available to download! See them here.

A benchmark designed specifically for service desks in the medical care industry was launched!

Free training webcasts will continue in 2014! Register now.

We have been awarded two speaking slots at the annual HDI conference in 2014! Plan to attend these 2 sessions.

Benchmarks and Metrics for IT Service and Support, our newest LinkedIn Group was formed! Become a member.

Our year-end survey is now live. Please take a moment to share your feedback with us. We would greatly appreciate it! Click here.

Happy New Year!

Jeffrey Rumburg

Jeff Rumburg is a co-founder and Managing Partner of MetricNet, where he is responsible for global strategy, product development, and financial operations for the company. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well known companies as American Express, Hewlett-Packard, General Motors, IBM, and Sony. Mr. Rumburg was honored in 2014 by receiving the Ron Muns Lifetime Achievement Award for his contributions to the IT Service and Support industry. Prior to co-founding MetricNet, Mr. Rumburg was president and founder of The Verity Group, an international management consulting firm specializing in IT benchmarking. While at Verity, Mr. Rumburg launched a number of syndicated benchmarking services that provided low cost benchmarks to more than 1,000 corporations worldwide. Mr. Rumburg has also held a number of executive positions at META Group, and Gartner. As a vice president at Gartner, Mr. Rumburg led a project team that reengineered Gartner’s global benchmarking product suite. And as vice president at META Group, Mr. Rumburg’s career was focused on business and product development for IT benchmarking. Mr. Rumburg’s education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, and has taught graduate-level engineering and business courses.

Leave a Reply

Close Menu