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As the IT industry experiences a rapid evolution fueled by artificial intelligence and machine learning, many professionals working in IT service and support are becoming concerned about the possibility of their jobs becoming obsolete. Nevertheless, there are practical measures that you can take to future-proof your career and remain valuable in the age of AI. Below are seven practical steps you can take to keep up with the changing landscape of the IT industry:

  1. Embrace Automation – With the rapid advancement of artificial intelligence and machine learning in the IT industry, automation is becoming increasingly common. Rather than fearing it as a potential threat, consider it as an opportunity to enhance your productivity and efficiency. Take time to learn about the various automation tools and technologies that can assist in automating routine IT tasks, and identify ways to incorporate them into your workflow. By embracing automation, you can free up time to concentrate on more complex tasks that require human expertise and problem-solving skills.
  1. Acquire New Skills – To remain relevant in the era of AI, IT service and support professionals need to develop new skills. Determine which skills are most in demand in the IT industry and obtain them by enrolling in training programs, certification courses, or online classes. Skills such as data analysis, machine learning, and cybersecurity are among those that are becoming increasingly critical in the age of AI. There are many training tools and resources available for IT professionals, including:
  1. Focus on Soft Skills – As machines take over routine tasks, soft skills such as communication, problem-solving, and teamwork become even more important for IT service and support professionals. Focus on developing these skills through training sessions or workshops, reading books or articles on communication and problem-solving, and seeking feedback from colleagues.
  1. Stay Current on Emerging Technologies – Staying current on emerging technologies is crucial for IT service and support professionals to remain relevant in the age of AI. Attend IT industry events, read industry publications, and join professional organizations to stay informed about emerging technologies and trends.
  1. Build a Strong Professional Network – Networking is critical for any job search, and it is even more important in the age of AI. Building a strong professional network can help you learn about new job opportunities and gain valuable insights into the job market. Attend IT industry events, join professional organizations, and connect with colleagues on social media to build your network.
  1. Seek Out Mentors – Mentors can provide valuable guidance and support as you navigate the evolving IT industry. Seek out mentors who have experience in the areas you are interested in and who can provide advice on developing your skills, building your network, and staying current on emerging technologies.
  1. Stay Positive and Flexible – Finally, staying positive and flexible is essential for IT service and support professionals in the age of AI. Instead of viewing automation as a threat, embrace it as an opportunity to learn new skills and take on new challenges. Be open to new opportunities and be willing to adapt to changing circumstances.

The rise of AI and machine learning does pose a challenge to traditional IT service and support roles. However, by taking these seven actionable steps, you can future-proof your career and remain relevant in the age of AI. By embracing automation, acquiring new skills, focusing on soft skills, staying current on emerging technologies, building a strong professional network, seeking out mentors, and staying positive and flexible, you can position yourself for success in the evolving IT industry.

Jeffrey Rumburg

Jeff Rumburg is a co-founder and Managing Partner of MetricNet, where he is responsible for global strategy, product development, and financial operations for the company. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well known companies as American Express, Hewlett-Packard, General Motors, IBM, and Sony. Mr. Rumburg was honored in 2014 by receiving the Ron Muns Lifetime Achievement Award for his contributions to the IT Service and Support industry. Prior to co-founding MetricNet, Mr. Rumburg was president and founder of The Verity Group, an international management consulting firm specializing in IT benchmarking. While at Verity, Mr. Rumburg launched a number of syndicated benchmarking services that provided low cost benchmarks to more than 1,000 corporations worldwide. Mr. Rumburg has also held a number of executive positions at META Group, and Gartner. As a vice president at Gartner, Mr. Rumburg led a project team that reengineered Gartner’s global benchmarking product suite. And as vice president at META Group, Mr. Rumburg’s career was focused on business and product development for IT benchmarking. Mr. Rumburg’s education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, and has taught graduate-level engineering and business courses.

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