The 80/20 rule for Desktop Support KPIs: Less is More!
MetricNet’s “The 80/20 rule for Desktop Support KPIs: Less is More!” presentation was delivered on Wednesday, April 2, 2014, to a standing room only crowd at the HDI Service and Support Conference! In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation.
In this presentation, MetricNet will identify and define the desktop support metrics that really matter. We will also outline the importance of adopting a holistic approach to performance measurement and management, and demonstrate how KPIs can be used to drive world-class performance and give organizations a competitive advantage!
To download, click the Adobe PDF icon located below the player. Don’t forget to share with a friend or colleague!