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MetricNet’s “The 80/20 rule for Desktop Support KPIs: Less is More!” presentation was delivered on Wednesday, April 2, 2014, to a standing room only crowd at the HDI Service and Support Conference!  In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation.

Join the thousands of attendees who use MetricNet’s resource library, monthly webcasts, and instantly downloadable benchmarks to achieve World-Class Performance.

In this presentation, MetricNet will identify and define the desktop support metrics that really matter. We will also outline the importance of adopting a holistic approach to performance measurement and management, and demonstrate how KPIs can be used to drive world-class performance and give organizations a competitive advantage!

To download, click the Adobe PDF icon located below the player. Don’t forget to share with a friend or colleague!

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Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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