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Many Desktop Support groups struggle with budgeting and are unable to answer a very critical question – Is our spending in line with industry averages?  

But budgeting is a critical skill to develop, as it is key to managing costs for a support organization.  

To help with this challenge, MetricNet has developed an interactive tool based on industry benchmarks that takes the guesswork out of budgeting! 

Simply enter a few basic pieces of information about your desktop support group, including incident and service request volume, work time per incident and service request, whether your technicians are co-located with the users they support, travel time per ticket, and starting salary for your desktop technicians 

Using these basic inputsMetricNet’s budget calculator automatically generates an easy to understand report that you can share with key stakeholders. 

MetricNet’s budget calculator provides a simple way to plan and forecast operating expenses for desktop support!  It also alerts you if your costs are too high, or if you are under-investing in desktop support. 

Anyone working in Service and Support looking to manage and forecast their costs is encouraged to use this tool. 

So, what are you waiting for? 

Get your Budget Calculator today! 

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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