Many Desktop Support groups struggle with budgeting and are unable to answer a very critical question – Is our spending in line with industry averages?
But budgeting is a critical skill to develop, as it is key to managing costs for a support organization.
To help with this challenge, MetricNet has developed an interactive tool based on industry benchmarks that takes the guesswork out of budgeting!
Simply enter a few basic pieces of information about your desktop support group, including incident and service request volume, work time per incident and service request, whether your technicians are co-located with the users they support, travel time per ticket, and starting salary for your desktop technicians.
Using these basic inputs, MetricNet’s budget calculator automatically generates an easy to understand report that you can share with key stakeholders.
MetricNet’s budget calculator provides a simple way to plan and forecast operating expenses for desktop support! It also alerts you if your costs are too high, or if you are under-investing in desktop support.
Anyone working in Service and Support looking to manage and forecast their costs is encouraged to use this tool.
So, what are you waiting for?