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Many Desktop Support groups struggle with budgeting and are unable to answer a very critical question – Is our spending in line with industry averages?  

But budgeting is a critical skill to develop, as it is key to managing costs for a support organization.  

To help with this challenge, MetricNet has developed an interactive tool based on industry benchmarks that takes the guesswork out of budgeting! 

Simply enter a few basic pieces of information about your desktop support group, including incident and service request volume, work time per incident and service request, whether your technicians are co-located with the users they support, travel time per ticket, and starting salary for your desktop technicians 

Using these basic inputsMetricNet’s budget calculator automatically generates an easy to understand report that you can share with key stakeholders. 

MetricNet’s budget calculator provides a simple way to plan and forecast operating expenses for desktop support!  It also alerts you if your costs are too high, or if you are under-investing in desktop support. 

Anyone working in Service and Support looking to manage and forecast their costs is encouraged to use this tool. 

So, what are you waiting for? 

Get your Budget Calculator today! 

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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