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Did you miss our Desktop Support KPIs webcast?  Well, you’re in luck!  You can now download the slides to MetricNet’s exclusive presentation ‘Unleashing the Enormous Power of Desktop Support KPIs’!

Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance.

Here’s what some of our viewers have said:

“Thank you so much for this session. As you were speaking, I’ve already changed our reporting structure.”

“Very interesting, fast paced but in depth information. Already signed up for future webinar.”

“It was very informative and directly aligns with our organization. Thank you!”

In this presentation, MetricNet uses decades of Desktop Support data to highlight the key success factors in performance measurement from the industry’s top performing Desktop Support organizations!

Viewers will learn:

How the industry’s top performing Desktop Support groups track and trend their performance!

How to use KPI’s diagnostically to achieve World-Class Performance!

Best Practices in Desktop Support Performance Measurement and Management!

If you don’t have time to watch the entire presentation now, bookmark this page and come back later!

To watch, click the play button on the video player. To download, click the Adobe PDF icon located below the player. Don’t forget to share with a friend or colleague!

To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form and checkout. No credit card is required and your membership never expires!

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Jeffrey Rumburg

Jeff Rumburg is a co-founder and Managing Partner of MetricNet, where he is responsible for global strategy, product development, and financial operations for the company. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well known companies as American Express, Hewlett-Packard, General Motors, IBM, and Sony. Mr. Rumburg was honored in 2014 by receiving the Ron Muns Lifetime Achievement Award for his contributions to the IT Service and Support industry. Prior to co-founding MetricNet, Mr. Rumburg was president and founder of The Verity Group, an international management consulting firm specializing in IT benchmarking. While at Verity, Mr. Rumburg launched a number of syndicated benchmarking services that provided low cost benchmarks to more than 1,000 corporations worldwide. Mr. Rumburg has also held a number of executive positions at META Group, and Gartner. As a vice president at Gartner, Mr. Rumburg led a project team that reengineered Gartner’s global benchmarking product suite. And as vice president at META Group, Mr. Rumburg’s career was focused on business and product development for IT benchmarking. Mr. Rumburg’s education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, and has taught graduate-level engineering and business courses.

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