Each month MetricNet highlights one Key Performance Indicator for the Service Desk or Desktop Support. We define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause/effect relationships for the metric. The purpose is to familiarize you with the Key Performance Indicators that really matter to your support organization, and to provide actionable insight on how to leverage these KPI’s to improve your performance. Our entire Metric of the Month library is now available in one place! This comprehensive training resource, created specifically for HDI 2014, will only be up for a limited time. Claim your copy before it’s gone! In addition to the Metric of the Month ebook, we have also published a shareable PDF that contains all of our top free training webcasts! MetricNet’s free webcasts are one of the primary channels of engagement we have with our clients, They have always been very heavy on content and learning, and many of our clients have their entire teams participate. Thousands attend our webcasts each year, and they are ranked among the best in the industry, Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals. Access all of our past recordings in this HDI 2014 exclusive!