No products in the cart.

Search
Return to Previous Page

10 Key Help Desk Statistics

Benchmarking Statistics, Member, Service Desk

10 Key Help Desk Statistics

Posted on April 17, 2013 at 1:32 pm by / 0

The results of MetricNet’s 2013 United States In-House Help Desk Benchmark are in! The data includes 6 types of metrics and 24 Key Performance Indicators. In this article, we will highlight 10 key statistics that all Help Desk professionals should be aware of.

To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form and checkout. No credit card is required and your membership never expires!

Already a member?

Previous
MetricNet To Present Results of Desktop Support Benchmark At HDI
Next
MetricNet’s 2013 IT Service and Support Benchmarks Have Been Published

About Author

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

Related posts

Desktop Support, News & Press, News and Press, Service Desk

6 SMWorld Speakers Discuss ‘What’s Next’ For IT Service and Support

October 7, 2019 at 7:00 am by / 0

…

Call Center, Customer Satisfaction, Service Desk

The True Meaning of Omnichannel in Service and Support

August 12, 2019 at 5:41 pm by / 0

…

Call Center, Desktop Support, Service Desk

Sample Job Satisfaction Surveys

April 30, 2019 at 3:18 am by / 0

…

Media Partner Announcements, News & Press, News and Press, Service Desk

5 Ways to Dominate The Brave New World of IT Service and Support

April 25, 2019 at 5:14 pm by / 0

…

Benchmarking Statistics, Service Desk

10 Key Service Desk Statistics | 2018 Benchmark

September 1, 2018 at 12:20 pm by / 0
...

Leave a reply

Your email address will not be published. Required fields are marked

 

 

About Metricnet

MetricNet is dedicated to helping business people worldwide manage their organizations more efficiently and effectively. By providing benchmarks, performance metrics, scorecards and business data to Information Technology and Call Center Professionals..[+]

Shop

Contact Us

Phone: (703) 992-7559
Fax: (703) 992-7558
Email: info@metricnet.com

 

©2015 MetricNet, LLC. All Rights Reserved Worldwide

Join our Newsletter

Keep up to date with all things Metricnet with our free newsletter

Contact us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Send

Questions, issues or concerns? I'd love to help you!

End chat
Click ENTER to chat
Optimizing headcount is a common challenge in most support groups. In fact, MetricNet has found that the vast majority of service and support organizations are either under-staffed or over-staffed, and each comes with its own set of problems.
Is Your Support Organization Right-Sized?
The ROI of Benchmarking

The ROI of Benchmarking Return on Investment (ROI) is one of the most common and important measures of financial performance in the business world. It is the ultimate measure of success for any business. Most companies, business units, and departments track ROI on an ongoing basis, and use this metric not only to make intelligent business decisions, but to justify their very existence.

Like any good business decision, benchmarking should be undertaken with the expectation that it will produce a positive ROI. Thankfully, it is relatively easy to make the business case for benchmarking, and as a veteran of more than 4,000 IT service and support benchmarks, I have plenty of data to back that claim up. The ROI of benchmarking includes both hard benefits, such as cost savings and improved user productivity, as well as soft benefits such as improved customer satisfaction.. Learn MorePlace article copy here. Be sure to make the articles short and concise as people tend not to read much more than a couple of paragraphs.

The ROI of Benchmarking

The ROI of Benchmarking Return on Investment (ROI) is one of the most common and important measures of financial performance in the business world. It is the ultimate measure of success for any business. Most companies, business units, and departments track ROI on an ongoing basis, and use this metric not only to make intelligent business decisions, but to justify their very existence.

Like any good business decision, benchmarking should be undertaken with the expectation that it will produce a positive ROI. Thankfully, it is relatively easy to make the business case for benchmarking, and as a veteran of more than 4,000 IT service and support benchmarks, I have plenty of data to back that claim up. The ROI of benchmarking includes both hard benefits, such as cost savings and improved user productivity, as well as soft benefits such as improved customer satisfaction.