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Please join us in congratulating Jeff Rumburg, Managing Partner at MetricNet! Jeff was presented with the Ron Muns Lifetime

Image Credit: HDI

Image Credit: HDI

Achievement Award at the HDI Conference & Expo in Orlando, FL.

Mr. Rumburg, who launched the industry’s first service desk benchmark, and designed the first ROI model for technical service and support, joins the elite list of industry luminaries who have won the award, including Malcolm Fry and Ron Muns. Award recipients are carefully selected by HDI’s panel of judges. Considerations include tenure in the technical service and support industry, noteworthy contributions, and the candidate’s dedication to professional growth as well as the growth of the industry as a whole.

In 2008, HDI created the Ron Muns Lifetime Achievement Award to honor HDI’s founder and the father of the technical service and support industry. This award recognizes the lasting contributions, leadership, enthusiasm, and tireless efforts of industry luminaries who’ve committed themselves to elevating and improving the reputation of the technical service and support profession.

Those interested in hearing Mr. Rumburg speak at this year’s conference should attend session 309, The 80/20 Rule for Desktop KPI’s on Wednesday April 2, 2014, at 3:00 pm, and session 607, Leveraging KPI’s to Maximize the ROI of Support on Thursday, April 3, 2014 at 2:45 pm.

For more information about the award, click here.


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Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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