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Jeff Rumburg, Managing Partner of MetricNet, LLC, was recently named one of HDI’s Top 25 Thought Leaders for 2017. The 25 individuals chosen for this award are active in the technical service and support community as practitioners, authors, and educators.  They share their insights on a daily basis about the future of the industry, and the challenges commonly faced by industry professionals.  Each was nominated by their peers in the industry.  HDI then tallied the results after surveying the IT Service and Support community on Twitter and LinkedIn.

“I am deeply honored and humbled to have been nominated by the Service and Support community. This award represents the culmination of 25 years of experience in the pursuit of industry best practices for IT service and support.  But I would be remiss if I did not give much of the credit for the nomination to HDI, who has given me many opportunities over the years to write for their publications, speak at their events, and serve on their Strategic Advisory Board.” said Jeff Rumburg. “Congratulations to the other 24 thought leaders who were chosen for this title, as well as to all of those who were nominated.”

Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from its website. With a global benchmarking database of more than 3,700 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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