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Jeff Rumburg, Managing Partner of MetricNet, LLC, was recently named one of HDI’s Top 25 Thought Leaders for 2017. The 25 individuals chosen for this award are active in the technical service and support community as practitioners, authors, and educators.  They share their insights on a daily basis about the future of the industry, and the challenges commonly faced by industry professionals.  Each was nominated by their peers in the industry.  HDI then tallied the results after surveying the IT Service and Support community on Twitter and LinkedIn.

“I am deeply honored and humbled to have been nominated by the Service and Support community. This award represents the culmination of 25 years of experience in the pursuit of industry best practices for IT service and support.  But I would be remiss if I did not give much of the credit for the nomination to HDI, who has given me many opportunities over the years to write for their publications, speak at their events, and serve on their Strategic Advisory Board.” said Jeff Rumburg. “Congratulations to the other 24 thought leaders who were chosen for this title, as well as to all of those who were nominated.”

Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from its website. With a global benchmarking database of more than 3,700 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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