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McLean, VA – June 23, 2017 – (

MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, LLC and one of HDI’s Top 25 Thought Leaders for 2016, was recently interviewed by Amy Eisenberg, HDI’s editor. A leading source for professional development, groundbreaking publications and research as well as certifications and training, HDI is the association for technical support professionals.

In the interview, Mr. Rumburg shares advice for existing and up and coming leaders in service and support as well as insight on where the industry is headed. Additionally, he offers suggestions for tech support professionals that are interested in getting more involved in the community and reveals the motivators that drove him to become a community leader. Those interested in reading the full interview can do so on HDI’s website.

“My overarching goal is to contribute to the service and support industry in ways that educate and expand horizons for those working in the industry,” said Jeff Rumburg “I want to make metrics and benchmarks part of the DNA of every IT organization, so that they can be leveraged and exploited to improve and optimize business results.”

Each of HDI’s Top 25 Thought Leaders are active in the technical service and support community. They have deep knowledge of the industry’s greatest challenges and triumphs and are eager to share their expertise to advance the industry as a whole and improve the day to day lives of service and support professionals worldwide.

Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors, and IBM.

For more information about benchmarking your service and support functions, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from its website. With a global benchmarking database of more than 3,700 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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