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McLean, VA – June 23, 2017 – (

MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, LLC and one of HDI’s Top 25 Thought Leaders for 2016, was recently interviewed by Amy Eisenberg, HDI’s editor. A leading source for professional development, groundbreaking publications and research as well as certifications and training, HDI is the association for technical support professionals.

In the interview, Mr. Rumburg shares advice for existing and up and coming leaders in service and support as well as insight on where the industry is headed. Additionally, he offers suggestions for tech support professionals that are interested in getting more involved in the community and reveals the motivators that drove him to become a community leader. Those interested in reading the full interview can do so on HDI’s website.

“My overarching goal is to contribute to the service and support industry in ways that educate and expand horizons for those working in the industry,” said Jeff Rumburg “I want to make metrics and benchmarks part of the DNA of every IT organization, so that they can be leveraged and exploited to improve and optimize business results.”

Each of HDI’s Top 25 Thought Leaders are active in the technical service and support community. They have deep knowledge of the industry’s greatest challenges and triumphs and are eager to share their expertise to advance the industry as a whole and improve the day to day lives of service and support professionals worldwide.

Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors, and IBM.

For more information about benchmarking your service and support functions, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from its website. With a global benchmarking database of more than 3,700 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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