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MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed Angela Irizarry to the position of Social Media and Website Director.

“MetricNet, and I personally are very honored to have Angela join our executive team” said Jeff Rumburg, Managing Partner of MetricNet. “In the short time that Angela has been with MetricNet, she has distinguished herself in several important areas. Our social media presence has grown at least tenfold under Angela’s direction, and our website development efforts have benefited enormously from Angela’s creativity and experience. I am confident that Angela will continue to outperform in this role, and I am certain that she will make vital contributions to MetricNet’s success going forward.”

Angela Irizarry will handle all of MetricNet’s Social Media, website, and content marketing efforts. She has over 10 years of sales and marketing experience across a multitude of industries globally. As an integrated marketing specialist, Angela works to incorporate social media into a holistic strategy focused on content marketing, traditional public relations, and ongoing reputation management. She has experience in all aspects of the marketing funnel, from lead generation to sales.

“On a personal note, I want to welcome Angela to the team,” said Rumburg. “Angela is a pleasure to work with, and I look forward to the continued success of this partnership.”

If you would like more information about benchmarking your service and support functions, please visit, or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

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Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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