Skip to main content

MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has appointed a new executive team to lead the company. Effective immediately, John McCardell will assume all direct marketing and eCommerce responsibilities. Angela Irizarry has been appointed to the position of Social Media and SEO Director. Matt O’Donnell has taken a position as the company’s chief technology advisor. Katherine Padilla has been appointed to the position of chief project and human resources manager. Tricia Van will continue to run the company’s administrative and back-office operations.

“I am very pleased to announce these appointments,” said Jeff Rumburg, Managing Partner of MetricNet. “This is by far the strongest executive team that MetricNet has had, and they join the company at a critical juncture. Our benchmarking business is experiencing rapid growth, and this team has the depth and maturity to maintain the company’s growth and leadership position in the industry for many years to come.”

In addition to being the only company to offer downloadable benchmarks from its website, MetricNet differentiates its benchmarks by including a quantifiable value proposition in all service and support benchmarks. “Our unique methodology for quantifying the economic impact of support empowers IT service and support managers to objectively demonstrate the economic value they create for the enterprise,” said Rumburg. “There’s no question that our growth is due in part to the unique value proposition methodology that we include in every benchmark.”

Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit, or e-mail Jeff Rumburg at jeffr (at) metricnet (dot) com.


About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

View the original release:

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

Leave a Reply

Close Menu