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McLean, VA (PRWEB) September 09, 2013

MetricNet, LLC, the leading provider of benchmarks for IT service, support, and call center professionals, has just posted its webcast schedule for 2014.

“MetricNet’s free webcasts are one of the primary channels of engagement we have with our clients,” said Jeff Rumburg, Managing Partner of MetricNet. “They have always been very heavy on content and learning, and many of our clients have their entire teams participate.”

MetricNet’s 2014 webcast lineup includes sessions on Best Practices for Service Desks, Call Centers, and Desktop Support organizations. Additionally, their highly popular webcast series on benchmarking and Key Performance Indicators has been scheduled for the first six months of 2014.

“Thousands attend our webcasts each year, and they are ranked among the best in the industry,” said Rumburg. “Many of our clients have come to rely upon MetricNet’s webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals.”

In addition to being the only company to offer downloadable benchmarks from its website, MetricNet differentiates its benchmarks by including a quantifiable value proposition in all service and support benchmarks. MetricNet’s unique methodology for quantifying the economic impact of support empowers IT service and support managers to objectively demonstrate the economic value they create for the enterprise,” said Rumburg. “There’s no question that our growth is due in part to the unique value proposition methodology that we include in every benchmark.”

Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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