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INCLINE VILLAGE, Nev., January 8, 2020 (Newswire.com) – MetricNet, LLC, a global leader in IT Service and Support and Contact Center benchmarking and performance improvement consulting, announced today that Angela Irizarry has been appointed President and Chief Operating Officer (COO) for the company, effective immediately. As President and COO, Angela will report directly to the Managing Partner and Chief Executive Officer, Jeff Rumburg.

During her career at MetricNet, Irizarry has held various leadership roles, with oversight of the competitive intelligence, best practices advisory, and procurement assistance lines of business. During Irizarry’s tenure, she developed MetricNet’s online best practices library and led the reorganization of various strategic internal processes that better serve MetricNet’s clients and improve business operations.

“On behalf of everyone at MetricNet, we want to thank Angela for everything she has accomplished during her tenure with the company,” said Jeff Rumburg, Managing Partner of MetricNet. “Since Angela joined MetricNet in 2013, she has been instrumental in managing our intellectual property, online best practices library, web projects and e-commerce shop, and played a critical role in the growth of our best practices advisory, procurement assistance, and competitive intelligence lines of business. As an executive with an impressive track record, I am confident that Angela will continue to innovate and drive business results for the company going forward.”

In her new role, Angela will manage the Company’s day-to-day operating activities, short-term and long-range strategic planning, and new client development. Additionally, she will be responsible for planning, organizing, and implementing the Company’s sales and marketing efforts, as well as managing MetricNet’s best practices advisory, procurement assistance, and competitive intelligence lines of business.

If you would like more information about benchmarking your customer service and support functions, please visit https://www.metricnet.com or e-mail MetricNet at info(at)metricnet(dot)com. 

About MetricNet 

MetricNet is the global leader in IT Service and Support and Contact Center Benchmarking and Performance Improvement Consulting. More than half of the FORTUNE 500 rely on MetricNet benchmarks and best practices advisory to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable industry benchmarks from their website. With a global benchmarking database of nearly 4,000 Service and Support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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