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INCLINE VILLAGE, Nev., January 8, 2020 ( – MetricNet, LLC, a global leader in IT Service and Support and Contact Center benchmarking and performance improvement consulting, announced today that Angela Irizarry has been appointed President and Chief Operating Officer (COO) for the company, effective immediately. As President and COO, Angela will report directly to the Managing Partner and Chief Executive Officer, Jeff Rumburg.

During her career at MetricNet, Irizarry has held various leadership roles, with oversight of the competitive intelligence, best practices advisory, and procurement assistance lines of business. During Irizarry’s tenure, she developed MetricNet’s online best practices library and led the reorganization of various strategic internal processes that better serve MetricNet’s clients and improve business operations.

“On behalf of everyone at MetricNet, we want to thank Angela for everything she has accomplished during her tenure with the company,” said Jeff Rumburg, Managing Partner of MetricNet. “Since Angela joined MetricNet in 2013, she has been instrumental in managing our intellectual property, online best practices library, web projects and e-commerce shop, and played a critical role in the growth of our best practices advisory, procurement assistance, and competitive intelligence lines of business. As an executive with an impressive track record, I am confident that Angela will continue to innovate and drive business results for the company going forward.”

In her new role, Angela will manage the Company’s day-to-day operating activities, short-term and long-range strategic planning, and new client development. Additionally, she will be responsible for planning, organizing, and implementing the Company’s sales and marketing efforts, as well as managing MetricNet’s best practices advisory, procurement assistance, and competitive intelligence lines of business.

If you would like more information about benchmarking your customer service and support functions, please visit or e-mail MetricNet at info(at)metricnet(dot)com. 

About MetricNet 

MetricNet is the global leader in IT Service and Support and Contact Center Benchmarking and Performance Improvement Consulting. More than half of the FORTUNE 500 rely on MetricNet benchmarks and best practices advisory to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable industry benchmarks from their website. With a global benchmarking database of nearly 4,000 Service and Support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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