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MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, has been awarded a GSA contract for Schedule 70.

“This is an exciting time for MetricNet,” said Jeff Rumburg, Managing Partner of MetricNet. “With the award of our GSA Contract we now have the ability to compete aggressively for business opportunities with federal, state, and local governments. MetricNet’s GSA contract represents an important cornerstone in the company’s overall growth strategy, and we expect this segment of our business to add significantly to the company’s revenue stream.”

In addition to being the only company to offer downloadable benchmarks from its website, MetricNet differentiates its benchmarks by including a quantifiable value proposition in all service and support benchmarks. “MetricNet’s unique methodology for quantifying the economic impact of support empowers IT service and support managers to objectively demonstrate the economic value they create for the enterprise,” said Rumburg. “There’s no question that the market success of our benchmarking lineup is due in part to the unique value proposition methodology that we include in every benchmark.”

Organizations that go through MetricNet’s proprietary benchmarking process are compared to a peer group of similar organizations, and then evaluated on a number of criteria including cost, quality, service levels, and process maturity. These performance criteria are weighted, and an aggregate score is calculated for each organization.

“MetricNet’s benchmarks are diagnostic and prescriptive in nature,” said Rumburg. “Our benchmarks enable companies to bypass the traditional trial-and-error, evolutionary approach to improvement. By building upon the industry’s best demonstrated practices, MetricNet’s benchmarks enable companies to improve their performance at a revolutionary pace.”

Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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