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MCLEAN, Va., Sept. 30, 2016 /PRNewswire/ — MetricNet, LLC, the leading provider of benchmarks for Service and Support Centers worldwide, is pleased to announce the industry’s first Service Center Benchmark for Human Resources. This ground-breaking benchmark addresses the unique challenges of managing call centers in human resources.

“MetricNet’s Service Center Benchmark for Human Resources addresses the unique challenges faced by HR call center professionals. These include the ever present need to protect sensitive employee information, high call volumes with a wide variety of individualized inquiries, LOA requests that can be complex and time-consuming to process, comp and benefits calls that are often urgent, and new hires spread over a wide geographic area,” said Jeff Rumburg, Managing Partner of MetricNet. “Using data from HR call centers worldwide, this benchmark will help HR departments quickly and efficiently overcome challenges and leverage opportunities to achieve World-Class performance in HR Support!”

Service Center professionals in human resources can learn more about this first-of-its-kind benchmark by registering for MetricNet’s no cost online information briefing on October 25 at 2:00PM EDT. Additional information and answers to frequently asked questions can be found on MetricNet’s website.

“In recent months MetricNet has seen a significant increase in demand for HR Call Center Benchmarks,” said Rumburg. “MetricNet’s HR Service Center Benchmark is designed to meet this need by providing HR professionals with an opportunity to compare their performance against others in the industry, gain an understanding of best practices, and chart a path to world-class performance.”

Any organization that operates a call center for human resources is invited to participate. This includes insourced and outsourced call centers of all sizes, and from all geographies.

If you would like more information about benchmarking your service center, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in Service and Support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable contact center, service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,800 service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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