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MCLEAN, Va., Sept. 30, 2016 /PRNewswire/ — MetricNet, LLC, the leading provider of benchmarks for Service and Support Centers worldwide, is pleased to announce the industry’s first Service Center Benchmark for Human Resources. This ground-breaking benchmark addresses the unique challenges of managing call centers in human resources.

“MetricNet’s Service Center Benchmark for Human Resources addresses the unique challenges faced by HR call center professionals. These include the ever present need to protect sensitive employee information, high call volumes with a wide variety of individualized inquiries, LOA requests that can be complex and time-consuming to process, comp and benefits calls that are often urgent, and new hires spread over a wide geographic area,” said Jeff Rumburg, Managing Partner of MetricNet. “Using data from HR call centers worldwide, this benchmark will help HR departments quickly and efficiently overcome challenges and leverage opportunities to achieve World-Class performance in HR Support!”

Service Center professionals in human resources can learn more about this first-of-its-kind benchmark by registering for MetricNet’s no cost online information briefing on October 25 at 2:00PM EDT. Additional information and answers to frequently asked questions can be found on MetricNet’s website.

“In recent months MetricNet has seen a significant increase in demand for HR Call Center Benchmarks,” said Rumburg. “MetricNet’s HR Service Center Benchmark is designed to meet this need by providing HR professionals with an opportunity to compare their performance against others in the industry, gain an understanding of best practices, and chart a path to world-class performance.”

Any organization that operates a call center for human resources is invited to participate. This includes insourced and outsourced call centers of all sizes, and from all geographies.

If you would like more information about benchmarking your service center, please visit or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in Service and Support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable contact center, service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 3,800 service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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