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Today MetricNet launched the industry’s first online Benchmarking Store. The Benchmarking Store contains Service Desk, Call Center, and Desktop Support Benchmarks from around the world. Now, for the first time, IT and Call Center professionals can instantly download their Benchmarks from the internet, and begin improving their performance using industry Benchmarks and Best Practices.

Historically, due to a relative dearth of benchmarking data, the cost of performing a Service Desk, Call Center, or Desktop Support benchmark was prohibitive. It was not uncommon for a company to pay $100,000 or more for a comprehensive benchmark of these areas. Fortunately, through the creation of MetricNet’s Global Benchmarking Database, and decades of research into industry Best Practices, MetricNet has reduced this cost by orders of magnitude, and a high quality Service Desk, Call Center, or Desktop Support benchmark can now be had for just a fraction of the historical price.

The removal of this financial constraint puts benchmarking within the reach of virtually any organization. For as little as US $2,999, you can download your Service Desk, Call Center, or Desktop Support Benchmark from MetricNet’s Online Benchmarking Store, and begin improving your performance right away!

Shop for Service Desk, Desktop Support or Call Center Benchmarks now!

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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