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Today MetricNet launched the industry’s first online Benchmarking Store. The Benchmarking Store contains Service Desk, Call Center, and Desktop Support Benchmarks from around the world. Now, for the first time, IT and Call Center professionals can instantly download their Benchmarks from the internet, and begin improving their performance using industry Benchmarks and Best Practices.

Historically, due to a relative dearth of benchmarking data, the cost of performing a Service Desk, Call Center, or Desktop Support benchmark was prohibitive. It was not uncommon for a company to pay $100,000 or more for a comprehensive benchmark of these areas. Fortunately, through the creation of MetricNet’s Global Benchmarking Database, and decades of research into industry Best Practices, MetricNet has reduced this cost by orders of magnitude, and a high quality Service Desk, Call Center, or Desktop Support benchmark can now be had for just a fraction of the historical price.

The removal of this financial constraint puts benchmarking within the reach of virtually any organization. For as little as US $2,999, you can download your Service Desk, Call Center, or Desktop Support Benchmark from MetricNet’s Online Benchmarking Store, and begin improving your performance right away!

Shop for Service Desk, Desktop Support or Call Center Benchmarks now!

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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