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Jeff Rumburg, co-founder and Managing Partner of MetricNet, will present the results of its 2012 IT Service and Support Benchmark at the Annual HDI Conference in Las Vegas. This marks the 18th time Mr. Rumburg has been selected as a speaker for the HDI Service and Support Conference.

In the first of two presentations to be delivered at the conference, Mr. Rumburg will present the industry’s first ever benchmarking data on the economic value of IT service and support.

“Support groups that understand and quantify their value propositions gain a number of important advantages.” says Rumburg “Chief among them is the ability to obtain funding and other resources based on the economic benefits of support. This is the first time the industry will be seeing hard benchmarking data on the economic value of service and support.”

Those interested in seeing Mr. Rumburg speak should attend session 101, The Economic Impact of Support: What’s Your Value Proposition? This session takes place Wednesday, April 17 at 10:15am and will include case studies from IT support organizations that quantify and track the economic value of support. Senior-level VPs, directors, managers, CIOs, CTOs and all other service and support professionals are encouraged to attend.

Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit, or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in benchmark IT service and support. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Read the original release here.

Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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