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Jeff Rumburg, co-founder and Managing Partner of MetricNet, will present the results of its 2012 IT Service and Support Benchmark at the Annual HDI Conference in Las Vegas. This marks the 18th time Mr. Rumburg has been selected as a speaker for the HDI Service and Support Conference.

In the first of two presentations to be delivered at the conference, Mr. Rumburg will present the industry’s first ever benchmarking data on the economic value of IT service and support.

“Support groups that understand and quantify their value propositions gain a number of important advantages.” says Rumburg “Chief among them is the ability to obtain funding and other resources based on the economic benefits of support. This is the first time the industry will be seeing hard benchmarking data on the economic value of service and support.”

Those interested in seeing Mr. Rumburg speak should attend session 101, The Economic Impact of Support: What’s Your Value Proposition? This session takes place Wednesday, April 17 at 10:15am and will include case studies from IT support organizations that quantify and track the economic value of support. Senior-level VPs, directors, managers, CIOs, CTOs and all other service and support professionals are encouraged to attend.

Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit, or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in benchmark IT service and support. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Read the original release here.

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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