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As one of the top rated speakers at HDI’s Annual Conference in Las Vegas last week, Jeff Rumburg has been selected to present MetricNet’s benchmarks on the economic impact of IT Service and Support at the HDI Digital Forum. MetricNet is the first in the industry to establish a framework for value creation in IT service and support.

HDI’s Digital Experience is an award-winning free event created by and for professionals in the IT Service and Support industry. The Forum takes place Tuesday, May 21, 2013 from 8:00 a.m. – 5:30 p.m EDT. Senior-level VPs, directors, managers, CIOs, CTOs and all other service and support professionals are encouraged to attend.

“For service and support organizations that operate tactically, and struggle with inadequate technology, headcount, or other resource constraints, MetricNet’s value creation framework is a game changer,” said Rumburg.

Those interested in hearing Mr. Rumburg speak should attend “The Economic Impact of Support: What’s Your Value Proposition?” at 1:30 p.m. EDT. The presentation details how IT service and support create economic value for the enterprise.

The presentation and whitepaper for the Economic Impact of Support can be downloaded from MetricNet’s website.

Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a Service Desk and Desktop Support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit, or e-mail Jeff Rumburg at jeffr(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT Service and Support Benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.

Angela Irizarry

Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients.

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