Past and Present: 25 Years of Service Desk KPIs
MetricNet’s “Past and Present: 25 Years of Service Desk KPIs” presentation was delivered on Friday, March 27, 2015, to a standing room only crowd at the HDI Service and Support Conference! In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation.
In this presentation, viewers will learn about the most common service desk KPIs, changing averages in service desk performance, the evolution of KPIs, the holistic discipline of performance measurement and management, and what today’s KPIs tell us about the future.
Interested in seeing it live? Jeff Rumburg presented the topic again live on BrightTALK April 21, 2015. Watch it now!
To download, click the Adobe PDF icon below. Don’t forget to share with a friend or colleague!