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MetricNet’s “The CSI Imperative – How Successful Support Organizations Institutionalize Continual Service Improvement” presentation was delivered on Friday, November 9, 2016 at the FUSION 16 Service and Support Conference in Las Vegas, NV!  In this article, you will be given the opportunity to view and download the slides from this exclusive MetricNet presentation.

Join the thousands of attendees who use MetricNet’s resource library, monthly webcasts, and instantly downloadable benchmarks to achieve World-Class Performance.

In this presentation, viewers will see case studies of support organizations that have successfully built a culture and discipline of continual service improvement

To download, click the Adobe PDF icon below. Don’t forget to share with a friend or colleague!

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Angela Irizarry

Angela Irizarry joined MetricNet in early 2013. In her current role as Vice President and Chief Operating Officer, she assists MetricNet’s CEO in managing the Company’s day-to-day operating activities, short-term and long-range strategic planning and new client acquisition. Additionally, she is responsible for planning, organizing, and implementing the Company’s sales and marketing efforts as well as managing MetricNet’s intellectual property, online best practices library, web projects and e-commerce shop. Angela is a versatile and results-oriented professional with nearly 15 years of business development and marketing experience across a multitude of industries globally. Prior to joining MetricNet she held various leadership positions in the Property Management and Retail industries where she was known for her strong track record of sales growth, marketing foresight and creative problem solving.

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