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Did you miss our webcast on IT Service Desk Metrics?  You can now watch the recorded version of ‘Unleashing the Enormous Power of Service Desk KPIs’.

Join the thousands of regular attendees who use MetricNet’s monthly webcasts to achieve World-Class Performance.

Here’s what some of our viewers have said:

“This was my 1st experience with MetricNet, and a very good one!
I was asked by my manager to sign in for this Webinar, and I am glad I did.”

“It was extremely helpful. Many thanks for the insightful answers to so many questions. Look forward to more of these.”

“This was a really well put together session. Logical, connected, engaging. Nice work.”

In this video, MetricNet provides a 90-minute overview of best practices in Service Desk Performance Measurement and shares the key success factors in performance measurement from the industry’s top performing Service Desks!

Viewers will learn:

How the industry’s top performing Service Desks track and trend their performance

How to use IT Service Desk Metrics diagnostically to achieve World-Class Performance

If you don’t have time to watch the entire video now, bookmark this page and come back later!

To watch the webcast now, click the play button.  Don’t miss the question and answer session which starts at 01:41:40.

To continue reading, you must become a member. Membership is free and sign-up only takes a moment. Click the sign-up button below, complete the short form and checkout. No credit card is required and your membership never expires!

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Jeffrey Rumburg

Jeff Rumburg is a co-founder and Managing Partner of MetricNet, where he is responsible for global strategy, product development, and financial operations for the company. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well known companies as American Express, Hewlett-Packard, General Motors, IBM, and Sony. Mr. Rumburg was honored in 2014 by receiving the Ron Muns Lifetime Achievement Award for his contributions to the IT Service and Support industry. Prior to co-founding MetricNet, Mr. Rumburg was president and founder of The Verity Group, an international management consulting firm specializing in IT benchmarking. While at Verity, Mr. Rumburg launched a number of syndicated benchmarking services that provided low cost benchmarks to more than 1,000 corporations worldwide. Mr. Rumburg has also held a number of executive positions at META Group, and Gartner. As a vice president at Gartner, Mr. Rumburg led a project team that reengineered Gartner’s global benchmarking product suite. And as vice president at META Group, Mr. Rumburg’s career was focused on business and product development for IT benchmarking. Mr. Rumburg’s education includes an M.B.A. from the Harvard Business School, an M.S. magna cum laude in Operations Research from Stanford University, and a B.S. magna cum laude in Mechanical Engineering. He is author of A Hands-On Guide to Competitive Benchmarking: The Path to Continuous Quality and Productivity Improvement, and has taught graduate-level engineering and business courses.

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